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Hiker
Posts: 7
Accepted Solution

screen split and frozen,can't live streaming

1.MY gopro 8 screen split and frozen during loop recoding

2.and can't youtube live streaming

how to fix it...

 

APP version6.5(3495) firmware 0.160.00

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Accepted Solutions
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GoPro
Posts: 18,364

Re: screen split and frozen,can't live streaming

Hi @紅色十月

 

You can try the steps on HERO8 Black - Will Not Power On

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej

View solution in original post


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GoPro
Posts: 18,364

Re: screen split and frozen,can't live streaming

Hi @紅色十月

 

please proceed with a manual update. https://gopro.com/en/us/update
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279

Set up live stream again. Getting Started With Live Streaming

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

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Hiker
Posts: 7

Re: screen split and frozen,can't live streaming

HI:

1.I proceed with a manual update,but it still v1.60, it's that right?

 

2.I reset the camera to its factory settings, return to like never used setting...

3.And still fail to live stream

4.Can't join self personel hotspot , hotspot link messenger flash and disappear

help


 

 

 

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GoPro
Posts: 9,090

Re: screen split and frozen,can't live streaming

@紅色十月, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Highlighted
Hiker
Posts: 7

Re: screen split and frozen,can't live streaming

[ Edited ]

update: she is dead .....Robot Mad

can't power on...

 

its look like battery problem,

Highlighted
GoPro
Posts: 18,364

Re: screen split and frozen,can't live streaming

Hi @紅色十月

 

You can try the steps on HERO8 Black - Will Not Power On

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej