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Tourist
Posts: 2

screen displays white image of gopro and flashing arrow

when attempting to setup my gpro 7 white, the screen is only displaying a blank background with a white image of a gopro and flashing arrow. As a result it wont let me connect to my wifi or phone, I've tried reseting it but its the only thing that comes up. Draggingup to settings won't work and isnt showing up on the app to pair.

 

 

GoPro
Posts: 3,505

Re: screen displays white image of gopro and flashing arrow

 

 

Hi @louisem81,

 

Looks like your camera is updating.

 

Wait for the update t be installed and your camera should be working already.

 

If issue persist please let our customer support team via phone or chat, they can assist.

 

https://gopro.com/help/ContactUs

 

Regards,

-Jay

Tourist
Posts: 2

Re: screen displays white image of gopro and flashing arrow

Hi,
The camera occasionally would turn on but there has been no progression on SD card. It says the card has an error, when presented with the opportunity to format it I select it but still the same process. I’ve also tried the SD card in my laptop.

The SD card is one I got off your website alongside my camera. The camera was bought as a present for my 21st as I go ok holiday on the 17th December. The purpose of the camera
GoPro
Posts: 3,505

Re: screen displays white image of gopro and flashing arrow

Got it @louisem81,

 

Please try to get in touch with our customer support team via phone or chat.

 

They might be able to assist. 

 

Here's the link to contact them: https://gopro.com/help/ContactUs

 

Regards,

-Jay