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Tourist
Posts: 2

samsung s20 fusion

[ New ]

Hi GoPro

 

I have problems when I try to make movies from my Samsung S20.

I have reinstalled the app.

When I donload the movies to my computer, it all looks fine.

 

But via Samsun S20, see pic below.

 

What to do?

 

Br Håkan

Screenshot_20210222-145810_GoPro.jpgScreenshot_20210222-145711_GoPro.jpg

Nomad
Posts: 5,712

Re: samsung s20 fusion

[ New ]

Your Samsung phone uses an Exynos processor and this is what's causing the issue.  You will need to use either a different phone or render on your PC.  

Tourist
Posts: 10

Re: samsung s20 fusion

[ New ]
Which s20 do you have?

This has been the bane of my existence for the last 12 months, but since a recent update to both my s20+ and the gorpro app, it is now working with 360 video from the original Fusion.

I know you posted this a few weeks ago, so give it a go after updating both phone and app and see if it is fixed for you.
Tourist
Posts: 2

Re: samsung s20 fusion

[ New ]

It's a Galaxy S20 5G

 

Grate, I will test, the phone is on auto update.

I will also update the camera.

 

I be back