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Tourist
Posts: 1

remote doesnt work

hi Ive just received a gopro remote,its been on charge for hours but when unplugged doesnt do anything. when plugged in i should see battery charging but I only see a wifi signal.could anyone help please.thanks

GoPro
Posts: 7,645

Re: remote doesnt work

Hi @swiftdive68260

 

Please check if the contact points on the remote are dirty, it can disrupt the connection and inhibit the remote's ability to charge.  

Be sure that those contact points are free of dirt and debris.  Use a cotton swab with rubbing alcohol or a toothpick to clean the metal contacts on the bottom of the remote as a troubleshooting step.

If it's still the same, it could be the an issue on the battery or the unit itself.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs       

 

Thanks!

Ej