06-21-2019 01:11 AM
recovery of a 0kb movie which is visible on camera screen[ New ]
I recorded a 37 second movie with a Hero 4 today. I can watch it on the gopro screen. However - the file size when connecting the camera is 0kb. Also if I connect the SD card to my laptop directly, the file size is 0kb.I tried to switch on the camera without the card and then put the card in - no success.
It happened during diving and I recorded some files later - all without a problem. I might have missed that repair message from the camera which only appears once.
How can I restore this file? The data must be somewhere - otherwise I would not be able to see it on the gopro screen
06-21-2019 01:44 AM
Re: recovery of a 0kb movie which is visible on camera screen[ New ]
What SD card are you using? Is it on this list? https://gopro.com/help/articles/block/microSD-Card-Considerations#list2
How long have you been using the card? Do you format it often? Have you run a FULL (not Quick) format of the card?
You should only use cards on the recommended list for best use.
Also, you should format the card in camera prior to starting a days recording (this will delete all media from the card so be sure to transfer/save what you want first)
Periodically, you should perform a FULL format of the card in your computer to check for any bad sectors.
Over time, cards can become less reliable. Especially if you write a lot of data to them or frequently remove them from the device.
06-21-2019 01:47 AM