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Tourist
Posts: 2

recovering data after sd card error

I have been having a repeat problem with a gopro hero 4 black in which during filming the sd card encounters an error and stops recording. If I eject the sd card and reinsert it, I can resume filming but whatever file was recorded preceeding the error is corrupted. This has happened to me after 10 minutes of filming, when the camera is on a tripod, and fully charged. 

 

The corrupted videos cannot be opened from the SD card (Sandisk Ultra plus, micro SD, 64 GB), and cannot be viewed on the gopro itself, but can sometimes be imported directly from the camera into GoPro Studio. However I encounter errors when trying to clip the video into AVIs, and have repeatedly crashed Gopro studio in trying to recover this video. 

 

My firmware is up to date (5.0) on this camera, and I have tried reformatting the affected cards, as well as replacing the cards (this has happened on 3 different SD cards in the same camera). I have also tried clearing any dust from the sd card reader using compressed air. This issue does not occur every time I use the camera (2-3 times per week, for ~15-45 minute intervals), but it's happeneing enough that it's incredibly disruptive. 

 

What can I do to prevent future sd card errors, and is there any possiblitiy of recovering any of this video (even if it's a partial file?) 

GoPro
Posts: 3,505

Re: recovering data after sd card error

 

Hi @bernp1714,

 

Please try this. 

1st make sure that you are using a recommended SD card. 

Sandisk ULTRA is not a recommended SD card. 

 

Try to get any SD card listed here: https://gopro.com/help/articles/block/microSD-Card-Considerations#list2

 

Once you are now using a recommended SD card install new firmware update manually. 

Manual firmware update steps: https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO4-Cameras

 

In that way you'll be able to prevent SD card error. 

 

Next about corrupted files. 

Please check for any free file/data recovery tool. 

Please make sure to read and check the software being recommended and check the download links posted online. 

We do not have a data recovery tool but you may find free recovery tools online. 

 

Regards,

-Jay 

Tourist
Posts: 2

Re: recovering data after sd card error

Dear Jay, 

 

Thank you for your response, that list of sd cards is very helpful.