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Tourist
Posts: 3

rear screen not working

[ New ]

hi

my rear screen on my gopro 9 has suddenly stopped working

i have reset the camera etc

but still dont work

GoPro
Posts: 14,857

Re: rear screen not working

[ New ]

@thegopper, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

 

If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 3

Re: rear screen not working

[ New ]
 
Tourist
Posts: 3

Re: rear screen not working

[ New ]
The screen is still not working after updating or resetting the Gopro. I cannot access any settings. Please help. It happened suddenly. It just went blank, and has not worked since.
GoPro
Posts: 14,857

Re: rear screen not working

[ New ]

@thegopper, please contact our Support Team so we can assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.