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Tourist
Posts: 2
Accepted Solution

"!" mark and red flashing

When i connect with Macbook, suddenly my hero5's screen display "!" and lump is red flashing.

Sometimes the screen display "1/2", but I can't turn on.
There are some way to recover?

IMG_3533.jpg

Accepted Solutions
GoPro
Posts: 8,328

Re: "!" mark and red flashing

Hello @rockymesa6272

 

The "1/2" is an indication that the camera is halfway through a firmware update. It seems that Quik for desktop detects an update but is not able to complete the process. If you have not done so yet, follow this link to manually update your camera: https://gopro.com/update

Once you are on the page, choose the correct camera model (HERO5 Black or HERO5 Session), then select "Update your camera manually." On-screen instructions will walk you through the process. 

Let us know how it goes. 

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 8,328

Re: "!" mark and red flashing

Hello @rockymesa6272

 

The "1/2" is an indication that the camera is halfway through a firmware update. It seems that Quik for desktop detects an update but is not able to complete the process. If you have not done so yet, follow this link to manually update your camera: https://gopro.com/update

Once you are on the page, choose the correct camera model (HERO5 Black or HERO5 Session), then select "Update your camera manually." On-screen instructions will walk you through the process. 

Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: "!" mark and red flashing

Dear Marius

 

Thank you for replayed to my question.

I did as you said, and my Gopro was recovered!!

Thank you so much, I appreciate you.