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Hiker
Posts: 8

"How long Gopro take to ship"

[ New ]
  1. "Hi, can you please update me about my order why it's not shipped yet?
  2. This is my first purchase at Go pro and it's been 8 days and the status is still the same pending shipping.

 

Adventurer
Posts: 13,867

Re: "How long Gopro take to ship"

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funds,  stock, gopro

GoPro
Posts: 27,078

Re: "How long Gopro take to ship"

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Hello @sharpdawn78228

 

Sorry for any trouble caused.

We see that your case has been referred to our Orders Team.

Support will be reaching out to you once new information is available.

 

Thanks!

Ej

Hiker
Posts: 8

Re: "How long Gopro take to ship"

[ New ]

Hi, 

someone emailed me from your team and they mention the wrong order # I.e. SALES ORDER: SO-4207491 which is not mine, My order # MP-04455615.

Please check the attached email.

gopro .png
GoPro
Posts: 27,078

Re: "How long Gopro take to ship"

[ New ]

Hello @sharpdawn78228

 

Sorry for the confusion.

Both numbers refer to the same order.

 

Thanks!

Ej

Hiker
Posts: 8

Re: "How long Gopro take to ship"

[ New ]

ANY UPDATE ?? WHY go pro taking so long, it's been 12 days since I placed the order what is the issue ??  everything went through smoothly when I placed the order but it comes to shipment GoPro makes it very complicated please update me otherwise if you cant ship my order tell me the process of refund.

Thanks. 

gopro order.png
GoPro
Posts: 14,088

Re: "How long Gopro take to ship"

[ New ]

Apologies for the inconvenience, @sharpdawn78228. Our Support Team is still coordinating with the Orders Team. You'll be notified as soon as new information is available. We appreciate your patience.