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Tourist
Posts: 1

"Free Shipping + returns " on eligable counties, But in cart shows that shipping for 15,75eur

Hello, 

 I am trying to preorder Hero7 Black, On top of the page i get an offer to for free shippin and free returns for eligable countries. I am in Lithuania, and its listed as eligable. 

When i try to prorder hero7 black, put in the cart, and shipping is added to the total amount.

Is there a problem with checkout process , so is there a free shipping on all cameras, or i am misunderstanding something? 

 

Thanks for answers.

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GoPro
Posts: 6,097

Re: "Free Shipping + returns " on eligable counties, But in cart shows that shipping for 15,75 eur

 

Hi @karoliss10,

 

I think trade up is only for US as of now. Please confirm that with our Customer Support team. 

They can provide the exact details. 

 

You can contact them via phone or chat: https://gopro.com/help/ContactUs

 

Regards,

-Jay