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Sightseer
Posts: 2

Re: quik wont save edit

Can you elaborate with a little more detail please? I appreciate it because no one at GOPRO can give me an answer. This software is GARBAGE
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GoPro
Posts: 15,101

Re: quik wont save edit

Hi @costak6411

 

Are you getting any error message?

What OS are you on?

Were you able to check the links share above?

 

Thanks!

Ej

 

Highlighted
Sightseer
Posts: 2

Re: quik wont save edit

I have a MacBook Pro and have the latest Mohave software. The links above did not work for me
Highlighted
GoPro
Posts: 6,699

Re: quik wont save edit

@costak6411, see if these troubleshooting steps for Mac computer helps:

  1. Close Quik for desktop and open a Finder window
  2. Click Go at the top of your desktop menu bar
  3. Hold the alt/option button and select Library
  4. Under Library, select the Application Support folder and delete the following folder:
    • com.GoPro.goproapp.GoProExporterService
  5. Next, under Library, select the Preferences folder and delete the following files:
    • com.gopro.desktop-suite.plist
    • com.gopro.GoPro.plist
    • com.GoPro.goproapp.plist
  6. Restart Quik for desktop and see if the issue persists

Kind Regards,

Ann

Highlighted
Sightseer
Posts: 1

Re: quik wont save edit

I have the same problem here. "Saving to Edits" screen will just stay on for hours. 

 

Quik Verstion 2.4.0.147

Mac OS Mojave version 10.14.5 

 

Tried almost everything in all 8 pages of this thread and nothing worked. I can try to uninstall and reinstall but do not want to lose the video I made. Please advise.

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GoPro
Posts: 6,699

Re: quik wont save edit

@rxharp419, please install the v2.7.0 update on Quik for Desktop to see that will help. Let us know how it goes.

Highlighted
Tourist
Posts: 5

Re: quik wont save edit

I tried all suggestions but it doesn't work.... I am really disappointed :/
I done footage in 30 minutes and I was trying to save it couple hourse without result.... If I knew it before, I will done it via ordinary way - Adobe Premiere :/
Highlighted
Tourist
Posts: 5

Re: quik wont save edit

I tried really everything :( 

 

I changed locations of media many times

I deleted recomended files by @aenriquez 

I uninstaled/instaled Quik many times 

I deleted all related "gopro" domain files and done fresh installation of Quik

 

I have macbook pro with Catalina 10.15 Beta (during this issue I had all previous versions of Catalina)

 

The APP still stack on the sceen "Saving to edits" (please find in th attachments). I am able to find exported file - it seems to be corrupted (bacause of uncompled operation of exporting) but it has size (probably almost correct one - it is in MB's) and it is possible to recognize that it is mpeg-4 movie. 

 

Pleaseeeee have you some idea what Can i do? I checked the latest version and it is from last year :/ When will be next update? 

Screenshot 2019-10-27 at 08.20.06.png