09-24-2018 09:20 AM - edited 09-24-2018 09:21 AM
Hi. I´m running Quick version 22.214.171.1244 on an iMac and have exactly the same problem as described above. The program freezes when it is supposed to save to edit. Have anybody managed to solve this problem?
09-24-2018 11:03 AM
Thank you for sharing and for the feedback. Good to know that you have already updated your Quik for desktop app. Is the graphics driver on your Mac up to date? If it is, and the issue persist, let our Support team help. Get connected with them via phone or chat through https://gopro.com/help/ContactUs
12-03-2018 09:17 PM
For a Mac, if you go to Finder and go to where you have the Quik Desktop located then you can access the video from there and drag it to the desktop, then go to AirDrop and you can send it to yourself if you have an iPhone and then save it and on youur phone or creat a folder on the desktop.
As for anything running microsoft I would assume it may work the same way, go to my documents and access where the quick App is located and you should be able to drag the file to the desktop or to whatever fild in your documents yo
12-20-2018 08:27 AM
What OS are you using?
What Quik version do you have installed?
Is this happening only in create mode? Try creating a clip and see if it gives you an option to save it.
Also, we'll appreciate if you can share a screenshot of what you are getting on Quik?