quik (v 2.5.1.462) not working with window 10 (HP Envy) [ New ]

[greencreek04402]

Hi,

Once my GoPro Quick Desktop app launches, it seems I cannot add any media & the app doesn't recognise my GoPro Hero 5 camera.

None of the app functionality is enabled, for example, when I click on "File" in the top left corner of the app - all of the options are disabled/"grey".

Please let me know if there is anything you are aware of to repair this.

Thanks,

Dale

[ryanv12566 · Accepted solution]

Hey Dale,

@greencreek04402

Give these steps a try and lets see if we can get that camera recognized:

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

Best,

Ryan

[ryanv12566 · Accepted solution]

Hey Dale,

@greencreek04402

Give these steps a try and lets see if we can get that camera recognized:

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

Best,

Ryan