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Sightseer
Posts: 1
Accepted Solution

quik (v 2.5.1.462) not working with window 10 (HP Envy)

Hi,

Once my GoPro Quick Desktop app launches, it seems I cannot add any media & the app doesn't recognise my GoPro Hero 5 camera.

None of the app functionality is enabled, for example, when I click on "File" in the top left corner of the app - all of the options are disabled/"grey".

 

Please let me know if there is anything you are aware of to repair this.

 

Thanks,

Dale

 

 


Accepted Solutions
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GoPro
Posts: 3,924

Re: quik (v 2.5.1.462) not working with window 10 (HP Envy)

Hey Dale,

 

@greencreek04402

 

Give these steps a try and lets see if we can get that camera recognized:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

Best,

Ryan

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Highlighted
GoPro
Posts: 3,924

Re: quik (v 2.5.1.462) not working with window 10 (HP Envy)

Hey Dale,

 

@greencreek04402

 

Give these steps a try and lets see if we can get that camera recognized:

 

https://gopro.com/help/articles/Solutions_Troubleshooting/Camera-is-Not-Recognized-on-GoPro-App-for-...

 

Best,

Ryan