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Tourist
Posts: 3
Accepted Solution

quick crashing in create mode (Windows 10)

Every time I use the QUICK software in Win 10, when i click on create mode, the software crashes. I tried this in an other laptop, and found the same issue. Any idea why this keeps happening? My laptop is using a 16gb ram too.

 

I have attached the specs of my laptop here. Is there any go pro customer support in Dubai, United Arab Emirates?

Specs.PNG

Accepted Solutions
GoPro
Posts: 3,505

Re: quick crashing in create mode (Windows 10)

 

Hi @reninthomas

 

 

Can you please provide the complete detail of your device? 

Specifically graphics card information. 

 

By the way you can contact GoPro Customer support via chat. 
Click here: https://gopro.com/help/ContactUs

Best Regards, 

-Jay 

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All Replies
GoPro
Posts: 3,505

Re: quick crashing in create mode (Windows 10)

 

Hi @reninthomas

 

 

Can you please provide the complete detail of your device? 

Specifically graphics card information. 

 

By the way you can contact GoPro Customer support via chat. 
Click here: https://gopro.com/help/ContactUs

Best Regards, 

-Jay 

Tourist
Posts: 3

Re: quick crashing in create mode (Windows 10)

I tried to do the online chat. But it seems its not available in my country (United Arab Emirates)

 

My computer details are - 

 

Windows 10 pro

Processor - Intel (R) Core (TM) i7 - 6500U CPU @ 2.50GHz 2.60GHz

RAM - 16 GB

64 bit operating system

 

Tourist
Posts: 3

Re: quick crashing in create mode (Windows 10)

Apart from these info, do you require anything else? Also when i manually updated my graphics card, the crashing is no longer occurring. But when i create the video, at times the video gets stuck and a blank screen appears in the video. Any advice on why that is happening?

Highlighted
GoPro
Posts: 9,012

Re: quick crashing in create mode (Windows 10)

 

Hi @reninthomas

 

 

After updating the card, please try to uninstall and reinstall Quik for Desktop, test if this corrects the issue.

 

If all else fails, please contact our Support Team to further check on this.

 

 

Thanks!

Ej