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Tourist
Posts: 6
Accepted Solution

problems with switching on

I turned on the gopro app. there was an update. gopro got stuck, so I had to take out the battery. from that moment it does not turn on

Accepted Solutions
GoPro
Posts: 10,731

Re: problems with switching on

 

Hi @jebacgopro

 

 

Thank you for your efforts in trying to isolate the issue. It appears that the issue is on the unit itself. Please get in touch with our Support Team to look into the camera's warranty option.

 

You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej

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All Replies
GoPro
Posts: 10,731

Re: problems with switching on

Hi @jebacgopro

 

What camera do you have? Try to go over some troubleshootig steps and see if the camera will respond/ turn on.

 

  • Plug the camera to a power source and see if the camera will have the red charging light. If it does, leave the camera charged for a couple of minutes then try to turn it on.
  • Take the SD card out and see if the camera turns on. If it does then it's a possible SD card issue.
  • Remove the battery(skip if you have a Session camera) and plug the camera to a power source. Check if it will turn on. If it does then it's a possible battery issue.

 

If it's still not turning on, you may contact our Support Team directly to further isolate the issue. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

 

 

 

 

 

Tourist
Posts: 6

Re: problems with switching on

I have gopro hero black 4 neither the gopro nor the diode is on after connecting. sorry for mistakes, I use google translator
GoPro
Posts: 4,184

Re: problems with switching on

Hi @jebacgopro,

 

If you have other cable you can try it as well and leave your camera charging for a couple of minutes. 
If that won't work best option if to contact GoPro Customer Support instead. 

 

 

Regards,

-Jay 

Tourist
Posts: 6

Re: problems with switching on

I do not have a second cable ;// the case looks like an update, but gopro has been suspended. it was impossible to turn off the button so I took out the batteries. from then on GoPro will not turn on. ps loaded them all night. the support is offline witch in weekend
Tourist
Posts: 6

Re: problems with switching on

the cable works, I connected the old webcam
Tourist
Posts: 6

Re: problems with switching on

https://youtu.be/qJ8DHxQ0ef0 video on my channel about the gopro problem
GoPro
Posts: 10,731

Re: problems with switching on

 

Hi @jebacgopro

 

 

Thank you for your efforts in trying to isolate the issue. It appears that the issue is on the unit itself. Please get in touch with our Support Team to look into the camera's warranty option.

 

You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej