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Sightseer
Posts: 1

problems with hero 5 session

My Gopro wont download files and when i connect it to the GoPro app it won't download. The GoPro beeps and turns off in the middle of downloading. If i pluc my gopro into my computer the screen on my GoPro comes up with a battery and a usb picture and nothing else comes up. What do I do?

GoPro
Posts: 3,505

Re: problems with hero 5 session

Hi @epiccreek57784,

 

May I know what SD card brand and model are you using?

 

Have you tried resetting the camera to factory settings?

 

Also I would suggest to use an SD card adapter when you're transferring files from SD card to Computer.

 

Regards,

-Jay