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Tourist
Posts: 7

problems hero 7 black

non riesco a scaricare i file, dice file non supportato, inoltre non risponde piu' ai segnali, quindi devo togliere la batteria e riavviarla...

i problemi sono iniziati mentre mi collegavo all'Ipad, non era mai successo, 

ho fatto anche il download aggiornamento ma nulla e' cambiato...

help please.

 

kind regards

vicio

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GoPro
Posts: 15,988

Re: problems hero 7 black

Hi @vicio35

 

Sorry to hear you're having issues. Following updates, it's a good idea to restart your phone before re-pairing your camera to the GoPro app. This should resolve your issue.

For reference, you can also check Supported Resolutions for Copy and Share in the GoPro App

You may also test it with another device.

Let us know how it goes.

 

Thanks!

Ej

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Tourist
Posts: 7

Re: problems hero 7 black

thanks, I try your advise but the problems remaining,

att. couple pics showing some problems 

IMG_8092.jpg
Highlighted
Tourist
Posts: 7

Re: problems hero 7 black

on the pic. the lite on when camera is turned off...

IMG_8094.jpg
Highlighted
Tourist
Posts: 7

Re: problems hero 7 black

soo what I should do???

I need the camera...

please give me a solution, where to ship for a check or where to call for a good advise...

Highlighted
GoPro
Posts: 15,988

Re: problems hero 7 black

Thanks for getting back to us @vicio35

 

There is a chance that the update was not successful.

Try running the update manually.

It will be best t if you have another recommended SD card.

If you do not have access to another card, please note that this process requires formatting the SD card.

Make sure to back up any important files before proceeding.

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

 

Highlighted
Tourist
Posts: 7

Re: problems hero 7 black

my sd is one of the reccomanded...

I did succesfull manually download, but the result dosen't change...

as you can see on a pic. attacched, the message are always the same, "file unknow" 

04-09-19 1.jpg
Highlighted
Tourist
Posts: 7

Re: problems hero 7 black

and these are the file of my video after the manual download,

they looks same as before, no images on it...

04-09-19 2.jpg