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Tourist
Posts: 3

probleme gopro max .video non stabiliser

[ New ]

j'ai filmer 7 video avec les meme parametre 5.6k et en 360 .l'une des video n'est pas stabiliser et bouge de maniere bizzar meme quand la camera est stable la video se trouvais au millieux des autre video . c'est la 3eme fois que ca m'arrive et ca tombe sur la meilleur video j'espere pouvoir recuperer mes video 


Accepted Solutions
GoPro
Posts: 15,318

Re: probleme gopro max .video non stabiliser

[ New ]

@zchioua, if the problem is somehow caused by a firmware error, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

 

We'll share the details with the team so we can further investigate this issue.

Let us know if anything else comes up.

View solution in original post


All Replies
GoPro
Posts: 15,318

Re: probleme gopro max .video non stabiliser

[ New ]

Hello @zchioua. How are you viewing or editing the spherical clip? Try disabling the World Lock option in the GoPro App or GoPro Player.

Tourist
Posts: 3

Re: probleme gopro max .video non stabiliser

[ New ]

j'ai testé et ça marche pas ça fait longtemps que j'ai la gopro max donc ça doit être un problème du dysfonctionnement du gyroscope .par ce que même quand la camera ne bouge pas la vidéo bougée dans tous les sens .et ça n'arrive que sur une seule vidéo parmi beaucoup d'autres

GoPro
Posts: 15,318

Re: probleme gopro max .video non stabiliser

[ New ]

@zchioua, if the problem is somehow caused by a firmware error, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Using an SD card adapter, connect your microSD card to your computer and follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help.

 

We'll share the details with the team so we can further investigate this issue.

Let us know if anything else comes up.