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Sightseer
Posts: 1
Accepted Solution

probleme de connexion

bonjour
je possédé une héro session
en voulant connecter ma gopro par wifi a mon téléphone
le wifi de la camera ne veux plus s'allumer
j'ai beau appuyer sur le bouton pour l'enclencher cela ne fait juste émet un bruit comme avant pour l'allumer mais il ne s'allume pas alors impossible de connecter ma goron a mon téléphone


Accepted Solutions
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GoPro
Posts: 9,763

Re: probleme de connexion

@clem84, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If the issue persists, try performing a factory reset in your camera. Then reset your camera’s Wi-Fi settings using the instructions here.

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

View solution in original post


All Replies
Highlighted
GoPro
Posts: 9,763

Re: probleme de connexion

@clem84, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

If the issue persists, try performing a factory reset in your camera. Then reset your camera’s Wi-Fi settings using the instructions here.

If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Highlighted
Sightseer
Posts: 1

Re: probleme de connexion

salut j ai le meme probleme sa marche vous