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Sightseer
Posts: 1
Accepted Solution

probleme d etancheite

lors de l'utilisation dans l'eau, le couvre objectif c'est rempli d'eau. modele hero 5 black


Accepted Solutions
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GoPro
Posts: 13,034

Re: probleme d etancheite

Hello @boldhill62282. The lens cover on a HERO5 Black camera is removable and replaceable. Water getting inside it indicates that either the O-ring seal on the lens is defective, or the lens is not properly mounted. See how it is done here: https://youtu.be/jDCTa3lCdMA .


If the lens is faulty, a replacement part for sale is available at  https://gopro.com/en/us/shop/accessories/protective-lens-replacement/AACOV-001.html . You may also reach out to our Support team at 

https://gopro.com/help/ContactUs for further assistance

View solution in original post


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Highlighted
GoPro
Posts: 13,034

Re: probleme d etancheite

Hello @boldhill62282. The lens cover on a HERO5 Black camera is removable and replaceable. Water getting inside it indicates that either the O-ring seal on the lens is defective, or the lens is not properly mounted. See how it is done here: https://youtu.be/jDCTa3lCdMA .


If the lens is faulty, a replacement part for sale is available at  https://gopro.com/en/us/shop/accessories/protective-lens-replacement/AACOV-001.html . You may also reach out to our Support team at 

https://gopro.com/help/ContactUs for further assistance