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Tourist
Posts: 1

probleme avec ma GoPRO9

[ New ]

Bonjour, 

j'ai un probleme avec ma gopro, je viens de la recevoir, pour mon premier essaie, elle plante toujours, elle ne marche pas 

j'aimerai soit faire un echange, ou la rendre

 

Merci pour votre compréhension

Capture d’écran 2020-12-27 à 01.39.04.png

Accepted Solutions
GoPro
Posts: 21,776

Re: probleme avec ma GoPRO9

[ New ]

Hello, @beibra. The camera crashing could be due to an issue with the firmware or the SD card used. These troubleshooting steps will help resolve it. If not, let our Support team know so they can help with the next steps. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled. 

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All Replies
GoPro
Posts: 21,776

Re: probleme avec ma GoPRO9

[ New ]

Hello, @beibra. The camera crashing could be due to an issue with the firmware or the SD card used. These troubleshooting steps will help resolve it. If not, let our Support team know so they can help with the next steps. 

 

To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 


Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.