Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-267504%22%20slang%3D%22en-US%22%3Eproblemas%20con%20la%20carga%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-267504%22%20slang%3D%22en-US%22%3E%3CP%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3EHola%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3Equise%20cargar%20mi%20gopro%206%20y%20no%20se%20carga%20no%20tiene%20ningun%20signo%20y%20solo%20tiene%209%20meses%204%20veces%20usada.%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3ERetirar%20la%20bateria%2C%20la%20conexion%20al%20PC%20y%20la%20corriente.%26nbsp%3B%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3CP%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3E%3CFONT%3EA%20quien%20le%20paso%20algo%20similar%3F%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FFONT%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-267504%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-267518%22%20slang%3D%22en-US%22%3ERe%3A%20problemas%20con%20la%20carga%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-267518%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F81543%22%20target%3D%22_blank%22%3E%40luzmariac2356%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20follow%20these%20instructions%20to%20get%20the%20HERO6%20Black%20to%20power%20on%20again%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EDisconnect%20the%20camera%20from%20any%20external%20power%20source%20and%20remove%20SD%20card.%20Remove%20and%20reinsert%20battery.%3C%2FLI%3E%0A%20%3CLI%3EPress%20the%20Mode%20Button%20to%20see%20if%20the%20camera%20responds%20(look%20for%20LED%20illumination%2C%20beeps%2C%20or%20a%20response%20from%20the%20camera%E2%80%99s%20screens).%3C%2FLI%3E%0A%20%3CLI%3EIf%20there's%20no%20response%2C%20attempt%20to%20reset%20camera%20by%20pressing%20and%20holding%20the%20Mode%20Button%20for%208-10%20seconds.%20After%20releasing%20the%20button%2C%20leave%20the%20camera%20alone%20for%20%E2%89%885%20seconds%20and%20attempt%20to%20get%20a%20response%20from%20the%20camera%20by%20pressing%20the%20Mode%20Button.%3C%2FLI%3E%0A%20%3CLI%3EIf%20still%20unable%20to%20get%20any%20sign%20of%20life%20from%20camera%2C%20remove%20the%20battery%20and%20connect%20to%20a%205V%202A%20wall%20charger%20(5V%201A%20minimum)%20using%20the%20GoPro%20USB%20Type-C%20cable%2C%20let%20it%20sit%20for%205%20seconds%20and%20try%20to%20turn%20the%20camera%20on%20(with%20the%20battery%20still%20removed).%20NOTE%3A%20In%20a%20pinch%2C%20you%20can%20use%20a%20computer%20USB%20port%2C%20but%20we%20do%20not%20recommend%20using%20a%20multi-port%20USB%20hub%20when%20trying%20to%20charge%20the%20camera.%26nbsp%3BIf%20the%20camera%20does%20not%20turn%20on%2C%20try%20using%20a%20secondary%20USB%20Type-C%20cable.%26nbsp%3B%3C%2FLI%3E%0A%20%3CLI%3EIf%2Fwhen%20red%20LEDs%20illuminate%2C%20allow%20camera%20to%20remain%20charging%20for%20a%20few%20minutes.%3C%2FLI%3E%0A%20%3CLI%3ERemove%20the%20camera%20from%20charging%20source%20and%20attempt%20to%20get%20a%20response%20from%20the%20camera%20by%20pressing%20the%20Mode%20Button.%3C%2FLI%3E%0A%20%3CLI%3EIf%20provided%20with%20a%20response%2C%20allow%20camera%20to%20turn%20back%20off%2C%20insert%20the%20SD%20card%20and%20wait%20%E2%89%885%20seconds%2C%20then%20attempt%20to%20record%20a%20sample%20video.%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-267606%22%20slang%3D%22es-ES%22%3ERe%3A%20problems%20with%20loading%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-267606%22%20slang%3D%22es-ES%22%3E%3CP%3EI%20already%20performed%20that%20operation%20according%20to%20what%20the%20technical%20support%20indicates%20but%20it%20didn't%20work.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-267634%22%20slang%3D%22en-US%22%3ERe%3A%20problemas%20con%20la%20carga%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-267634%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F81543%22%20target%3D%22_blank%22%3E%40luzmariac2356%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECould%20be%20an%20issue%20on%20the%20unit%20itself.%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20our%20Support%20Team%20to%20check%20on%20your%20options.%3C%2FP%3E%0A%0A%3CP%3EThey%20are%20available%20via%20phone%20or%20chat.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

problemas con la carga

Hola

quise cargar mi gopro 6 y no se carga no tiene ningun signo y solo tiene 9 meses 4 veces usada.

Retirar la bateria, la conexion al PC y la corriente. 

A quien le paso algo similar?


Accepted Solutions
GoPro
Posts: 10,254

Re: problemas con la carga

 

Hi @luzmariac2356

 

Please follow these instructions to get the HERO6 Black to power on again:

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the camera does not turn on, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

Let us know how it goes.

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 10,254

Re: problemas con la carga

 

Hi @luzmariac2356

 

Please follow these instructions to get the HERO6 Black to power on again:

  1. Disconnect the camera from any external power source and remove SD card. Remove and reinsert battery.
  2. Press the Mode Button to see if the camera responds (look for LED illumination, beeps, or a response from the camera’s screens).
  3. If there's no response, attempt to reset camera by pressing and holding the Mode Button for 8-10 seconds. After releasing the button, leave the camera alone for ≈5 seconds and attempt to get a response from the camera by pressing the Mode Button.
  4. If still unable to get any sign of life from camera, remove the battery and connect to a 5V 2A wall charger (5V 1A minimum) using the GoPro USB Type-C cable, let it sit for 5 seconds and try to turn the camera on (with the battery still removed). NOTE: In a pinch, you can use a computer USB port, but we do not recommend using a multi-port USB hub when trying to charge the camera. If the camera does not turn on, try using a secondary USB Type-C cable. 
  5. If/when red LEDs illuminate, allow camera to remain charging for a few minutes.
  6. Remove the camera from charging source and attempt to get a response from the camera by pressing the Mode Button.
  7. If provided with a response, allow camera to turn back off, insert the SD card and wait ≈5 seconds, then attempt to record a sample video.

Let us know how it goes.

 

Thanks!

Ej

 

Highlighted
Tourist
Posts: 2

Re: problemas con la carga

Ya realice esa operación de acuerdo a lo que indica el soporte tecnico pero no funciono.

GoPro
Posts: 10,254

Re: problemas con la carga

 

Hi @luzmariac2356

 

Could be an issue on the unit itself.

Please reach out to our Support Team to check on your options.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

Thanks!

Ej