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Tourist
Posts: 2

problem with the wifi! (I can see the SSID)

[ New ]

There's a problem with the wifi! (I can see the SSID)
Camera does not transmit WiFi at all 2.4 and 5
The Bluetooth is working properly.
The wifi Not working at all
This update (1.5) did not fix the problem

GoPro
Posts: 27,252

Re: problem with the wifi! (I can see the SSID)

[ New ]

Hello @spirylift46316

 

What phone are you using? Do you have the latest version of the app?

 

Please try the steps below: 
Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.
Let us know  how it goes.

 

Thanks!
Ej

Tourist
Posts: 2

Re: problem with the wifi! (I can see the SSID)

[ New ]

the problem is not solved
I have a GOPRO 5
I am a technical man I know how to use. 

Only on GOPRO 8 do I have problems with wifi 
No wifi. The camera does not transmit wifi ((I can see the SSID)

I tested it on 3 smartphone Xiaomi Redmi Note 5, Redmi Note 8, mi 9,

version app (7835) 5.2.1

GoPro
Posts: 27,252

Re: problem with the wifi! (I can see the SSID)

[ New ]

Hi @spirylift46316

 

If it's still the same after going through the troubleshooting steps, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.
 

 

Thanks!

Ej