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Reply
Tourist
Posts: 3

problem with protune underwater

Hi there,

I have been using GOPRO for years. I mostly use my GOPRO underwater and so I have used extensively the protune settings to make it work even better. I bought the GOPRO 7 black recently . I am so disappointed and upset by the results when turning Protune ON.

In AUTO mode the Gopro 7 works really well and yes it is by far the best gopro ever ! But when you turn Protune ON, it becomes TERRIBLE ! It ruined so many footages that I don't use it anymore. See the screen capture of one video attached (here is even with comp VE -1.5 ! but it is the same on other footages with comp VE 0). SO poor dynamic range, whites blown out, halo effects : a nightmare !!!

What happens ? is it my Gopro ? For the seetings used, it is all classic : 4K 25p stab ON CompVE 0 ; ISO min 100; ISO MAX : 400 ;  WB 5500K, sharpness HIGH, Color GOPRO (same results with color Flat), Protune Audio NO I don't understand. Did I miss something ?

Thanks for your help.

Florent

vlcsnap-2019-09-12-10h12m11s153.jpg
GoPro
Posts: 3,053

Re: problem with protune underwater

@florentc68236, sorry to hear about the trouble. Do you get the same image quality issue when recording out of the water? Were you also using a SuperSuit? Did you notice the lens fogging up, that might've caused the blown-out footage?

 

If this isn't the case and the image quality issue is related to the camera's firmware, you may try reinstalling the firmware update of the camera as it can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras

 

Additionally, you can also check out this thread where a lot of our users have found some good information about underwater filming.

 

If the issue persists, our Support team will be able to assist you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.

Tourist
Posts: 3

Re: problem with protune underwater

I have no problem with mine. I use flat + WB native and then colour grading in Premiere.

imho WB5500 underwater is questionable at best.

Tourist
Posts: 3

Re: problem with protune underwater

Thank you for your answer,

 

I have some additionnal informations about this problem.

First, yes supersuit, obviously no fog. And no problem out of the water. It all works.

 

Actually, the problem rises underwater with the use of a fixed WB at 5500K. If WB is set to AUTO the footage looks quite normal. Fortunately this auto WB is really good so if all other settings don't create weird stuff like this it should be OK.

But if anyone could try this setting ...

 

I doubt that it could be a firmware issue because I have installed the latest firmware as soon as I got the gopro 1 month ago. I used Gopro app to install the firmware and everything went well. Should I have to force the reinstallation ?

 

Florent

Tourist
Posts: 3

Re: problem with protune underwater

[ Edited ]

to sharkpoint :

I'll give a try to this setting.

On GP4 I was not convinced by using it because of too much pain colourgrading for variable results ...

I use 5500K for very shallow environments or for use with divelights for example. It was more a way to avoid shifts of WB inside a footage with GP4.

Thanks for your answer,

 

Florent