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Reply
Tourist
Posts: 3

problème fonctionnement hero+

Bonjour monsieur madame,

 

J'ai fait l'acquisition de la go pro hero+ il y a maintenant un peu plus d'un an avec un utilisation très rare (deux trois utilisation). J'en ai rarement l'occasion mais de surcroit à chaque utilisation la caméra déconne et ce depuis le début. Gros problème avec les vidéos je ne peux quasiment pas en faire, car la caméra se coupe, les paramètres sont parfois inaccessible, elle s'éteint toute seule ou elle ne s'éteint pas. J'ai tardé à envoyer mon message puisqu'au départ je pensais que c'était mon utilisation en milieux très chaud qui posait problème mais même en conditions normales il y a des problèmes. je pense que pour une marque aussi renommer et qui vante aussi bien ses produits pour les milieux et sports extreme vous compredrer q'il y a un probleme. en attendant une réponse de votre part et une solution

cordialement Paul Leroy Demon

GoPro
Posts: 8,398

Re: problème fonctionnement hero+

 

Hi @bluehero68514

 

Sorry to hear about the troubles.

If a camera is freezing up, it is usually an indicator the camera's software needs to be updated or there is potentially an issue with the microSD being used. Try removing the SD card and see if the camera still freezes up. If it no longer freezes, then the issue is likely stemming from the SD card. Here's some information on SD card recommendations.  

 

Here are other troubleshooting steps to try: Camera Freezes Up

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: problème fonctionnement hero+

Comment mettre sa go pro à jours et comment savoir si elle l’est. Parce que je n’arrive pas non plus à la connecter à mon ordinateur
GoPro
Posts: 8,398

Re: problème fonctionnement hero+

 

Hi @bluehero68514

 

Please go over these steps:

Manual Update

  1. Go to the HERO+ update page.
  2. Under "Other ways to update" click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

When you turn the camera on you should see the version number.

Latest version for HERO+  is v01.50

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: problème fonctionnement hero+

ma gopro est bien à jour. Le manque de performance de la caméra malgré sont prix et le prestige de la marque me déçoivent...

GoPro
Posts: 8,398

Re: problème fonctionnement hero+

 

Hi @bluehero68514

 

While your camera maybe on the latest version, it is recommended to re-flash the software. This corrects any errors that may have been encountered with the previous installation.

A manual update usually resolves issues on the camera.

 

Thanks!

Ej