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Reply
Tourist
Posts: 4

problème batterie

J'ai fait 50km pour acheter une GpPro 7 Black.

Batterie vide.

Pas de carte SD à l'intérieur. Refaire 50 km pour acheter une carte SD.

Mode emploi inexistant avec la camera.

Connection WiFi impossible.

 

Ca commence vraiment mal.

 

Déçu de mon achat.

GoPro
Posts: 10,573

Re: problème batterie

[ Edited ]

Hi @jjrikly

 

Sorry for any trouble caused.

This is not the kind of experience we want you to have as a GoPro customer.

Manuals are available online. See https://gopro.com/help/productmanuals

 

Here are items included in the camera packaging:

 

  • Frame
  • Curved Adhesive Mount
  • Flat Adhesive Mount
  • Mounting Buckle 
  • Thumb Screw
  • USB Cable 
  • Battery

SD cards are sold separately unless there is a promo/offer.

Which store did you purchase the camera from?

Were you able to get the missing items?

 

Thanks!

Ej

Hiker
Posts: 31

Re: problème batterie

Bonjour à toi
Alors là carte SD n'est malheureusement jamais fournie (même une petite) il y a juste des recommandations

Pour la batterie ce fut pire pour moi , une fois a la maison je l'ai chargée pour me rendre compte qu'il n'y en avait pas ! Heureusement je l'avais acheté a la FNAC et apparemment je suis quelqu'un de bonne fois, il m'en ont donné une
Par contre la batterie ne dure pas deux heures non plus ...
GoPro
Posts: 3,169

Re: problème batterie

@anubisher6blck, the brand new package for HERO7 Black should include the camera's battery. You may reach out to the retailer for further assistance regarding your order.

The camera's maximum battery capacity will vary based on settings, environmental conditions and other factors. You may check this article that lists down the estimated runtime (in minutes) of the GoPro cameras: https://gopro.com/help/articles/block/gopro-camera-battery-life

 

Additionally, please ensure that a recommended SD card is used. You can get the full list of microSD cards that are known to work well with GoPro cameras at https://gopro.com/help/articles/Block/microSD-Card-Considerations. 

Highlighted
Tourist
Posts: 4

Betreff: problème batterie

Problem solved. Thank you !
GoPro
Posts: 10,573

Re: Betreff: problème batterie

Glad to hear that @jjrikly

Feel free to post back if something comes up.

 

Thanks!

Ej