Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 2

poor all around quality and service

you wonder why i said dont buy this crap, well this is the second unit i have got.

Same problem on both battery stuck in tab pulled off, also cant get pictures off unit onto computer 

everytime i plug in to usb thats all i can get even pushing buttons complete lack of customer service is also a problem

 

Highlighted
GoPro
Posts: 12,989

Re: poor all around quality and service

Hi @daringboos58466

 

Sorry for any trouble caused. 

If connecting the camera via the cable, launch Quik, plug the camera then power it on.

It should be working.

Reference links:

How to Import Camera Files to a Computer - Windows 10

How to Import Camera Files to a Computer - Mac

 

Regarding the battery, the workaround shared on this link should help.

Let us know how it goes.

 

Thanks!

Ej