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Tourist
Posts: 2
Accepted Solution

overheating gopro hero 4 silver

Hi GoPro Support,

 

I have GoPro Hero 4 silver and I just observed the following issues:

 

1. OVERHEATING: My GoPro overheats even it is off. My fully charged battery only lasted for approx 30 mins without even using. When I’m using it, the unit heats up easily causing the battery’s life to decrease. The camera is too hot to touch, ending up not using it all or wait until i feel its safe to use again.

 

2. PLAYBACK MODE HANGED: When in playback mode, loading of pictures and videos takes too long to view, sometimes it didnt show at all, have to restart. This happens even if I’m using 64gb sd card with only few photos and videos in it.

 

I love my Gopro but the above issues hindering me from using it specially on my travels and just settled with my mobile phone’s camera.

 

I would be most grateful if you would look into this matter as soon as possible.

I look forward to hearing from you soon.

 

Thank you,

Angel

 

 

 


Accepted Solutions
Highlighted
Explorer
Posts: 12,945

Re: overheating gopro hero 4 silver

Just to clarify, this is a member to member community support, not the GoPro Support Team. The responses you receive will mostly be from GoPro camera users, not GoPro staff.

Sounds like you are having SD card issues.

Make sure you are using one from this list
https://gopro.com/help/articles/block/microSD-Card-Considerations

If possible, also test your camera with a different card.

You may also need to reload the firmware.
Download the manual Update
Extract the UPDATE folder to your computer
Using a USB/SD card adapter, insert your microSD into your computer
Perform a FULL (not Quick) format of the card
Copy/Past the Update folder onto the microSD
Right click and Eject the card

Put the card into your camera and power on
Allow the camera to complete the update
Go into settings and format the card in the camera

Once done, reset the camera:
Press the Mode (front) button until you see the Setup Gear icon.
Press the Shutter (top) button to select it.
Press the Mode (front) button until Reset Cam is highlighted.
Press the Shutter (top) button to select it.
Press the Mode (front) button to highlight Reset.
Press the Shutter (top) button to select it.
When the camera powers on, it will be set to all of the factory defaults.

It's also possible that you are having a battery issue. If the above isn't working, consider getting a new battery.

If none of the above corrects your issue, contact the GoPro Support Team
https://gopro.com/help/ContactUs

Best of luck!

For the best performance and safety for your camera:
1) Do not store the battery in the camera for prolong periods of time
2) Always format the SD card in the camera before filming
3) Offload your media when you are done with the days shoot
4) Periodically, do a FULL format of the SD card in your computer
5) Only delete/trim videos and photos in the camera once your days shooting is complete. Once done, do #3 & #2
6) Always keep your camera, battery and SD card in a dry environment at room temperature

View solution in original post


All Replies
Highlighted
Explorer
Posts: 12,945

Re: overheating gopro hero 4 silver

Just to clarify, this is a member to member community support, not the GoPro Support Team. The responses you receive will mostly be from GoPro camera users, not GoPro staff.

Sounds like you are having SD card issues.

Make sure you are using one from this list
https://gopro.com/help/articles/block/microSD-Card-Considerations

If possible, also test your camera with a different card.

You may also need to reload the firmware.
Download the manual Update
Extract the UPDATE folder to your computer
Using a USB/SD card adapter, insert your microSD into your computer
Perform a FULL (not Quick) format of the card
Copy/Past the Update folder onto the microSD
Right click and Eject the card

Put the card into your camera and power on
Allow the camera to complete the update
Go into settings and format the card in the camera

Once done, reset the camera:
Press the Mode (front) button until you see the Setup Gear icon.
Press the Shutter (top) button to select it.
Press the Mode (front) button until Reset Cam is highlighted.
Press the Shutter (top) button to select it.
Press the Mode (front) button to highlight Reset.
Press the Shutter (top) button to select it.
When the camera powers on, it will be set to all of the factory defaults.

It's also possible that you are having a battery issue. If the above isn't working, consider getting a new battery.

If none of the above corrects your issue, contact the GoPro Support Team
https://gopro.com/help/ContactUs

Best of luck!

For the best performance and safety for your camera:
1) Do not store the battery in the camera for prolong periods of time
2) Always format the SD card in the camera before filming
3) Offload your media when you are done with the days shoot
4) Periodically, do a FULL format of the SD card in your computer
5) Only delete/trim videos and photos in the camera once your days shooting is complete. Once done, do #3 & #2
6) Always keep your camera, battery and SD card in a dry environment at room temperature
Highlighted
Tourist
Posts: 2

Re: overheating gopro hero 4 silver

Hi danielr15,

 

I appreciate  your reply! Thanks for the help! Will definitely try this! :)