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Hiker
Posts: 14

order suspended

[ New ]

Hi, I placed an order (SO-4243547) and received confirmation-to be delivered on monday12/01/20. I stayed in all day waiting but the package never arrived. Checked my mail and I found one from Gopro saying delivery time was changed for the day after.

Again stayed in all day waiting but, guess what the package never arrived, this is when I paid extra for fast delivery!

Now I had another email saying that my pack was suspended delivery for a future date.

What is going on here.

Gopro order2.JPG
GoPro
Posts: 11,772

Re: order suspended

[ New ]

@mcmalta, apologies for the inconvenience. Sales Order SO-4243547 shows that it was already delivered. Should you need further assistance with the package delivery, please contact UPS. Let us know if anything else comes up.

Hiker
Posts: 14

Re: order suspended

[ New ]

Hi, thanks for your concern. In fact the package was deliverd, so the delay was not from the sales department but the UPS agent.

I spent almost three full days in, waiting for my package, after paying postage on order over 50 Euros, which was suppose to be free shipping. When I asked why, I was told that it was express delivery. Ha, Ha!

I was willing to purchase the Lens Mod but again I have to pay postage!

Gopro free shipping!.JPG