Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 1

order not found

[ New ]

hi ive made an order on 14th for camera and accessories and received my order no by email, on 15th i tried to check my order status it says not found,

I did contact gopro by chat and they provieded me with a tracking no on ups which was incorrect as the notification says NOT CORRECT,

Now im posting this so I may get some help with my order n shippment information,

Thank you

Order # MP-04207231


Accepted Solutions
GoPro
Posts: 14,948

Re: order not found

[ New ]

Hello @kimo9111. The Sales Order MP-04207231 has already shipped out. Please use the UPS Tracking Number associated with your order that our Support Team has provided, then get the delivery status through https://www.ups.com/track. I just tried this on my end and I was able to get the delivery details on the UPS Tracking website.

View solution in original post


All Replies
GoPro
Posts: 14,948

Re: order not found

[ New ]

Hello @kimo9111. The Sales Order MP-04207231 has already shipped out. Please use the UPS Tracking Number associated with your order that our Support Team has provided, then get the delivery status through https://www.ups.com/track. I just tried this on my end and I was able to get the delivery details on the UPS Tracking website.