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Sightseer
Posts: 1
Accepted Solution

on off problem

my hero 6 turns on automatically after i switch it off? what do i have to do?

Accepted Solutions
Highlighted
Explorer
Posts: 13,002

Re: on off problem

Perform a manual update and be sure to use a recommended SD card like the SanDisk Extreme v30. https://gopro.com/help/articles/block/microSD-Card-Considerations

After running a manual update,
https://gopro.com/update/hero6
Go into preferences and chose factory reset.

If the problem persist, contact the GoPro Support Team
https://gopro.com/help/ContactUs

View solution in original post


All Replies
Highlighted
Explorer
Posts: 13,002

Re: on off problem

Perform a manual update and be sure to use a recommended SD card like the SanDisk Extreme v30. https://gopro.com/help/articles/block/microSD-Card-Considerations

After running a manual update,
https://gopro.com/update/hero6
Go into preferences and chose factory reset.

If the problem persist, contact the GoPro Support Team
https://gopro.com/help/ContactUs
Highlighted
GoPro
Posts: 6,097

Re: on off problem

 

Hi @megawater75656

 

How do you turn it off? Are you using the mode button to Turn it on and off? 
The mode Button is located on the left side of the camera. 

If you are turning it on and off that way and you are still having the same issue please check your SD card if you are using one of the recommended SD card. 

Check this link: https://gopro.com/help/articles/Block/microSD-Card-Considerations
If you're using one of the recommended SD cards try to manually Update your Camera. 

Here's how: https://gopro.com/support/hero6-black-product-update


Let us know if you need more help, 

 

Best Regards,

-Jay