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Sightseer
Posts: 1
Accepted Solution

ok, my back lcd screen has gone black

Hero 5 black.  so my screen has gone black,  ive downloaded and updated via the website. using the front display i saw that it was working.  i can no longer connect via wifi because i dont remember the cameras password and now the screen is black i cant look it up.  so im unable to do a factory reset.  any ideas...

 


Accepted Solutions
GoPro
Posts: 12,088

Re: ok, my back lcd screen has gone black

 

Hi @leeroy431

 

Please ensure that you have not inserted the SD card between the SD card slot and the battery (this can put pressure on the back of the touch display). 

 

You may test the camera without the SD card on just to see if the back LCD will work.

 

If it doesn't make any difference contact our Support Team. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ

 

 

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All Replies
GoPro
Posts: 12,088

Re: ok, my back lcd screen has gone black

 

Hi @leeroy431

 

Please ensure that you have not inserted the SD card between the SD card slot and the battery (this can put pressure on the back of the touch display). 

 

You may test the camera without the SD card on just to see if the back LCD will work.

 

If it doesn't make any difference contact our Support Team. You may reach them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

EJ