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Tourist
Posts: 4

not clear video recording - rainbow film over it - photos are perfect - GO PRO BLACK 7

Hey guys, I just bought go pro black 7 from amazon.

I am getting photos perfect, camera is fine.I need you to understand that.

But when I go in video mode, the camera is still perfect shows clear images but once I hit record it messes up

a rainbow film gets over the video, i am not getting clear videos recorded.

 

Nomad
Posts: 385

Re: not clear video recording - rainbow film over it - photos are perfect - GO PRO BLACK 7

Can you upload some footage to youtube and post the link here?  It will help with diagnosing the issue.  Also take a picture of your camera itself ( front and back ) and post the images here.  

Tourist
Posts: 4

Re: not clear video recording - rainbow film over it - photos are perfect - GO PRO BLACK 7

Hey irishmanpdx, thanks for your reply.

 

Here is the video link : https://www.youtube.com/watch?v=MKwVBMCGfF4

here are the camera images : https://photos.app.goo.gl/TDBEwxk3BLWh5p4E9

https://photos.app.goo.gl/h8id6ZiH9XGBfa5j9

Camera is not damaged in any other way.

I hope you will be able to find time to reply to me. Appreciate it.

Adventurer
Posts: 7,905

Re: not clear video recording - rainbow film over it - photos are perfect - GO PRO BLACK 7

[ Edited ]

camera  is fine you said but what about your sdxc card you are using?  Could you tell us if it is a recommended one that can be the cause of the issue, BUFFERING

 

  as  Ijust viewed the vid that is the  problem sd card used.

Tourist
Posts: 4

Re: not clear video recording - rainbow film over it - photos are perfect - GO PRO BLACK 7

Hi fishycomics, thanks for your reply.

I am using sdxc recommened by gopro -  sandisk extreme pro - 32gb.

 

I tried swapping sd card with my mobile phone's sd card -  4 gb class 4. It had same blurry results.

 

What do you recommend? 

I ordered it from amazon and I have failed to return it on time, do you know where can I claim gopro warranty in India?

 

Thanks for your time,Appreciate it.

 

Nomad
Posts: 385

Re: not clear video recording - rainbow film over it - photos are perfect - GO PRO BLACK 7

I think at this stage your bettery off contacting GoPro customer support directly.  Your camera is still under warranty and they should be able to help you out.

 

https://gopro.com/help/ContactUs

GoPro
Posts: 772

Re: not clear video recording - rainbow film over it - photos are perfect - GO PRO BLACK 7

Sorry to hear about the trouble, @sunnyk5785. Looking at the sample footage that you sent, regardless if the camera is able to take photos without problems and the issue is just apparent on videos, it seems that this is pretty much related to image quality issue in the camera.

 

Reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

Should the symptoms persist after reinstalling the firmware update, despite you using a recommended SD card, please let our Support team know. This way, they can help you with the next steps. You may reach them by phone or chat.

Tourist
Posts: 4

Re: not clear video recording - rainbow film over it - photos are perfect - GO PRO BLACK 7

Hi  aenriquez, Thanks for your reply.

 

I tried manually updating with the latest firmware available. The camera still has a problem.

 

I am assured now that I will need to contact GoPro support, but I am unable to reach them through chat and phone. They are closed most of the times for me. Do they have a support email? 

 

I had this imported from USA to India, can I call USA customer support to claim warranty?

 

Thanks everybody for your time. Really Appreciate it.