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Tourist
Posts: 3
Accepted Solution

none of the buttons on my hero4 are working

i just downloading images/videos off my gopro a few days ago and it was working fine. but now, i have it turned on and i went into the app and it said: something went wrong. it advised me to turn it off, but all of the buttons aren't working.

Accepted Solutions
Explorer
Posts: 11,707

Re: none of the buttons on my hero4 are working

If none of the buttons are working, pull the battery and SD card.  Hold down the power button for 10 seconds.  After, hold down the shutter button and insert the battery (leave the SD card out).  While still holding the top shutter button, power on the camera.  After it powers on, wait a few seconds and then power off.  Format your SD card in your computer (you will lose all data so offload your content first).  After formatting, download the firmware (even if you are on the latest firmware) using the manual update. https://gopro.com/update/hero4 Put the Update (not Update.zip) folder on the SD card and insert it into your camera.  Turn on your camera and allow it to finish the update.  If you are still having issues, contact the Support Team. https://gopro.com/help/PKBContactus

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All Replies
Adventurer
Posts: 9,276

Re: none of the buttons on my hero4 are working

your battey life your wifi no one knows if you left it on and drained. please tell us somesteps you are doing to see if....

 

 post back

Tourist
Posts: 3

Re: none of the buttons on my hero4 are working

i didn't leave it on. i just turned it on this morning to look at some of my media, and all of the buttons froze. i can't even restart it bc the power button doesn't work
Adventurer
Posts: 9,276

Re: none of the buttons on my hero4 are working

you know how to  hard boot reset it?  

Tourist
Posts: 3

Re: none of the buttons on my hero4 are working

no, could you tell me please.
Adventurer
Posts: 9,276

Re: none of the buttons on my hero4 are working

Sure head to support product manual and read your model located on a page 

 or simply long press the power button ten seconds. if does not work      we'll find another solution

 

Explorer
Posts: 11,707

Re: none of the buttons on my hero4 are working

If none of the buttons are working, pull the battery and SD card.  Hold down the power button for 10 seconds.  After, hold down the shutter button and insert the battery (leave the SD card out).  While still holding the top shutter button, power on the camera.  After it powers on, wait a few seconds and then power off.  Format your SD card in your computer (you will lose all data so offload your content first).  After formatting, download the firmware (even if you are on the latest firmware) using the manual update. https://gopro.com/update/hero4 Put the Update (not Update.zip) folder on the SD card and insert it into your camera.  Turn on your camera and allow it to finish the update.  If you are still having issues, contact the Support Team. https://gopro.com/help/PKBContactus