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Tourist
Posts: 5

no updates on order

[ New ]

I placed an order on the 23/11 and I received a confirmation email, however, I have not received an email saying my order has been shipped and also the money hasn't come out of my bank account! Thanks in advance!

 

(order number #MU-00664891)

GoPro
Posts: 24,495

Re: no updates on order

[ New ]

Hi @sprycreek446

 

Thank you for your order, unfortunately, it appears as though our Order Support Team has run into an issue with your order and it was canceled.
You'll be able to resubmit your order online through gopro.com, however before you do so, please ensure that your billing information is accurate with your bank or you may want to try using a different card.

Also, please note that we do not ship to PO Boxes.
Check out GoPro Shipping Policy

 

Thanks!

Ej

 

Tourist
Posts: 5

Re: no updates on order

[ New ]

How can I purchase the bundle at the same price I originally did. I wasn't contacted and told that my order was cancelled so I haven't ordered another one yet. Thanks