12-28-2019 09:04 AM
I am using a gopro hero5 hero6 and hero7 with external michrohone adapters from two different manufacturers, the Hero5 has sound in both left and right channels but since I upgraded the firmware on the hero6 and hero7 I am only getting sound on the left channel, under settings/auto audio mode group I have checked "Auto". why is this happening ?
12-29-2019 01:38 PM
Hello @jerryw6084. To verify, which mic adapter are you using? Is it the Pro 3.5mm Mic Adapter? Do the HERO6 and 7 cameras produce complete audio when not used with adapters? See if manually updating the cameras will help. The steps under manual update at https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 will guide you through the process.
12-29-2019 02:14 PM
12-29-2019 06:07 PM
Have you been able to do the manual update? If it does not help, our team at https://gopro.com/help/ContactUs will be able to assist you with further troubleshooting.