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Tourist
Posts: 1
Accepted Solution

no puedo conectar mi celular con la camara mediante la app (samsung s8+ go pro hero session.

hola no puedo conectar el celu con la camara mediante la app de android ,no se como se me salio la contraseña y no la pude reconectar nunca mas mi celular es u samsung s8+ y mi camara es una hero session. no se que hacer.


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GoPro
Posts: 17,564

Re: no puedo conectar mi celular con la camara mediante la app (samsung s8+ go pro hero session.

Hi @hernanelkpo

 

Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!
Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 17,564

Re: no puedo conectar mi celular con la camara mediante la app (samsung s8+ go pro hero session.

Hi @hernanelkpo

 

Remove your camera entry from the GoPro App's history. 
Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
Reset your camera’s Wi-Fi settings using the instructions on https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276
Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro.

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

 

Thanks!
Ej