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Posts: 9

no notification on replacement shipment even after > 20 days

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case no: 07565084

hero 7 black


i had shipped my damaged camera to the singapore facility as part of the replacement process. the shipment was received by gopro on 2nd dec 2020. i am yet to receive any notification in regards to the replacement. can an executive please check and confirm? 

i was told the replacement would be shipped within 5-7 days from when the package is received at the facility.


p.s ~ i am skipping the part where i write out mails in the contactUs page periodically for months, only to no avail. this seems like the only way i can get a reply from the team.  i am working on a deadline here myself. 

Posts: 18,453

Re: no notification on replacement shipment even after > 20 days

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Hello, @pranavk26. We see that the order has already shipped out. We have sent the tracking number information to your inbox in the Hub. Please check on it. Thanks!