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Sightseer
Posts: 1

no me reconoce el numero de serie en la gopro 5 black. no puedo registrarla para actualizar.

la pantalla se queda apagada aunque sé que está grabando. me han aconsejado actualizar la camara. pero al intentar registrarla con el numero de serie no lo reconoce... 

como puedo hacer?

 

Gracias

GoPro
Posts: 3,578

Re: no me reconoce el numero de serie en la gopro 5 black. no puedo registrarla para actualizar.

@inmat07, please ensure that you're on the HERO5 Black camera's correct Update Page: https://gopro.com/update/hero5

 

Your camera's serial number can be found inside the battery compartment. Remove the battery and locate the metal FCC plate inside the battery bay, directly on top of the SD card slot. Your serial number will be 14-characters in length, and begin with "C31."

 

If you've already updated the camera already, and is still experiencing the same issue, our Support team will be able to assist you further. You may reach them by phone or chat.