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Sightseer
Posts: 2

no enciende la pantalla

Hola. Me comunico con ustedes porque no me enciende la pantalla de mi GoPro Hero 5. La cámara enciende, filma y saca fotos pero la pantalla está como si fuera muerta. Quiero recibir soporta y saber dónde se arregla. 

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GoPro
Posts: 8,476

Re: no enciende la pantalla

@rapiddusk6840, please be sure that the SD card isn't inserted between the SD card slot and the battery compartment. Doing so can put pressure on the back of the touch display. 

 

If this isn't the case and the rear LCD touch screen display on your GoPro camera appears blank/black, you can try to perform a manual update. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229

 

Let us know how it goes.
 

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Sightseer
Posts: 2

Re: no enciende la pantalla

Hello, Was able to perform the manual update on my Hero 5 Black camera, but unfortunately the LCD touch screen is still dead (all blacked out). How can I fix this? Is there an official store or retailer in Buenos Aires, Argentina, where I can take my Camera to get a repair?.

Thank you

Francisco Carrió
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GoPro
Posts: 8,476

Re: no enciende la pantalla

@rapiddusk6840, thanks for going through the suggested steps. If the issue persists, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.