Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 3
Accepted Solution

no enciende la pantalla hero 6

 

Accepted Solutions
GoPro
Posts: 7,936

Re: no enciende la pantalla hero 6

[ Edited ]

Hello @stoutbeach06581

 

Is this a new camera that you got? Does the camera show any indication of power? Are you able to get a display on the front screen of the camera? If you are, see if manually updating your camera will get the back screen working. You can follow the instructions below as guide:

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. If the issue persists even after the manual update, please reach out to our Support team here https://gopro.com/help/ContactUs for further assistance. Alternatively, you can also get in touch with the seller for an exchange and for a faster turn around time. 

 

Thanks, 
Marius

 

View solution in original post


All Replies
GoPro
Posts: 7,936

Re: no enciende la pantalla hero 6

[ Edited ]

Hello @stoutbeach06581

 

Is this a new camera that you got? Does the camera show any indication of power? Are you able to get a display on the front screen of the camera? If you are, see if manually updating your camera will get the back screen working. You can follow the instructions below as guide:

  1. Go to the HERO6 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. If the issue persists even after the manual update, please reach out to our Support team here https://gopro.com/help/ContactUs for further assistance. Alternatively, you can also get in touch with the seller for an exchange and for a faster turn around time. 

 

Thanks, 
Marius

 

Tourist
Posts: 3

Re: no enciende la pantalla hero 6

Probare actualizar manualmente, gracias.
GoPro
Posts: 7,936

Re: no enciende la pantalla hero 6

You are welcome, @stoutbeach06581 . Let us know how it works out. 

Tourist
Posts: 3

Re: no enciende la pantalla hero 6

Buenos Dias, ya hice lo indicado y la pantalla sigue sin encender. 

GoPro
Posts: 9,584

Re: no enciende la pantalla hero 6

 

Hi @stoutbeach06581

 

Thank you for trying the suggested steps.

At this point, we will be referring you to our Support Team.

You can contact them via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej