Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

no connection to my phone

[ New ]

I download the GoPro App and want to connect my GoPro Hero + with my Phone. I go to Settings and choose GoPro App, but nothing happen. What can i do? I click it, but nothing happen.

Thx and greatings from Germany.

Pls help me:(


Accepted Solutions
Explorer
Posts: 13,033

Re: no connection to my phone

[ New ]
You'll want to follow these directions (click the link that says Hero+LCD).
https://gopro.com/help/articles/block/How-to-Pair-the-Camera-with-the-GoPro-App#HEROPlusLCD

If it still isn't working, you might want to try running a manual update on the camera. https://gopro.com/update/heroplus (choose "Update your camera Manually")

Once done, reset the camera by pressing and holding the Power/Mode button for eight seconds. This reset saves all of your content and settings, and powers off your camera.

View solution in original post


All Replies
Explorer
Posts: 13,033

Re: no connection to my phone

[ New ]
You'll want to follow these directions (click the link that says Hero+LCD).
https://gopro.com/help/articles/block/How-to-Pair-the-Camera-with-the-GoPro-App#HEROPlusLCD

If it still isn't working, you might want to try running a manual update on the camera. https://gopro.com/update/heroplus (choose "Update your camera Manually")

Once done, reset the camera by pressing and holding the Power/Mode button for eight seconds. This reset saves all of your content and settings, and powers off your camera.