Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-217323%22%20slang%3D%22en-US%22%3Eno%20connection%20to%20my%20phone%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-217323%22%20slang%3D%22en-US%22%3E%3CP%3EI%20download%20the%20GoPro%20App%20and%20want%20to%20connect%20my%20GoPro%20Hero%20%2B%20with%20my%20Phone.%20I%20go%20to%20Settings%20and%20choose%20GoPro%20App%2C%20but%20nothing%20happen.%20What%20can%20i%20do%3F%20I%20click%20it%2C%20but%20nothing%20happen.%3CBR%20%2F%3E%3CBR%20%2F%3EThx%20and%20greatings%20from%20Germany.%3CBR%20%2F%3E%3CBR%20%2F%3EPls%20help%20me%3A(%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-217323%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%2B%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-217420%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20to%20my%20phone%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-217420%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGuten%20Tag%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F70034%22%20target%3D%22_blank%22%3E%40snowyshore73705%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20using%20an%20Android%20phone%20or%20an%20iPhone%3F%3C%2FP%3E%0A%0A%3CP%3EHere%20are%20the%20steps%20in%20pairing%20the%20camera%20to%20your%20phone.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CSTRONG%3EHERO%20(2018)%20Pairing%20Process%3C%2FSTRONG%3E%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EOpen%20the%20GoPro%20App%3A%3CUL%3E%0A%20%20%3CLI%3EFrom%20the%20home%20page%2C%20tap%20the%26nbsp%3Bicon%20in%20the%20top%20left%20corner.%3C%2FLI%3E%0A%20%20%3CLI%3ETap%20on%20%22Add%20A%20Camera%22%20(iOS)%2C%20%22Camera%22%20(Android).%3C%2FLI%3E%0A%20%20%3CLI%3ETap%20on%20%22HERO5%20Black.%22%3C%2FLI%3E%0A%20%3C%2FUL%3E%0A%20%3C%2FLI%3E%0A%20%3CLI%3EPick%20up%20your%20camera.%26nbsp%3B%3CUL%3E%0A%20%20%3CLI%3EPress%20the%20MODE%20button%20to%20power%20on%20your%20camera.%3C%2FLI%3E%0A%20%20%3CLI%3EOpen%20the%20utility%20drawer%20by%20swiping%20from%20the%20top%20to%20the%20bottom%20of%20the%20touch%20display.%20Then%20select%20CONNECT%3C%2FLI%3E%0A%20%20%3CLI%3EUnder%20CONNECTED%20DEVICES%2C%20tap%20on%20%22Connect%20New%20Device.%22%3C%2FLI%3E%0A%20%20%3CLI%3ETap%20on%20%22GoPro%26nbsp%3BApp%22.%20You%20will%26nbsp%3Bsee%20the%20name%20and%20password%20for%20your%20camera.%3C%2FLI%3E%0A%20%3C%2FUL%3E%0A%20%3C%2FLI%3E%0A%20%3CLI%3EGo%20back%20to%20the%20GoPro%20App%3A%26nbsp%3B%3CUL%3E%0A%20%20%3CLI%3ETap%20%22Pair%22%20to%20connect%20via%26nbsp%3BBluetooth.%20This%20will%20extend%20your%20GoPro%E2%80%99s%20battery%20life.%26nbsp%3B%3C%2FLI%3E%0A%20%20%3CLI%3EThen%20tap%20%22Join%22%20to%20connect%20to%20the%20Wi-Fi%20on%20your%20camera.%3C%2FLI%3E%0A%20%20%3CLI%3EWith%20iOS11%2C%20you%20no%20longer%20have%20to%20enter%20your%20camera's%20password.%26nbsp%3BJoin%20the%20Wi-Fi%20network%20when%20asked%20and%20you're%20all%20set!%26nbsp%3B%3C%2FLI%3E%0A%20%3C%2FUL%3E%0A%20%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EIf%20the%20camera%20is%20still%20not%20responding%2F%20pairing.%20You%20may%20try%20resetting%20the%20Wi-Fi%20settings%20or%20reset%20the%20camera%20to%20it's%20factory%20defaults.%3C%2FP%3E%0A%0A%3CP%3E%3CEM%3EConnect%26gt%3B%20Reset%20Connections%3C%2FEM%3E%3C%2FP%3E%0A%0A%3CP%3E%3CEM%3EPreferences%20%26gt%3B%20Factory%20Reset%20%26gt%3B%20Reset%3C%2FEM%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2
Accepted Solution

no connection to my phone

I download the GoPro App and want to connect my GoPro Hero + with my Phone. I go to Settings and choose GoPro App, but nothing happen. What can i do? I click it, but nothing happen.

Thx and greatings from Germany.

Pls help me:(


Accepted Solutions
Highlighted
GoPro
Posts: 7,699

Re: no connection to my phone

 

 

Guten Tag @snowyshore73705

 

Are you using an Android phone or an iPhone?

Here are the steps in pairing the camera to your phone.

 

HERO (2018) Pairing Process

  1. Open the GoPro App:
    • From the home page, tap the icon in the top left corner.
    • Tap on "Add A Camera" (iOS), "Camera" (Android).
    • Tap on "HERO5 Black."
  2. Pick up your camera. 
    • Press the MODE button to power on your camera.
    • Open the utility drawer by swiping from the top to the bottom of the touch display. Then select CONNECT
    • Under CONNECTED DEVICES, tap on "Connect New Device."
    • Tap on "GoPro App". You will see the name​ and password for your camera.
  3. Go back to the GoPro App: 
    • Tap "Pair" to connect via Bluetooth. This will extend your GoPro’s battery life. 
    • Then tap "Join" to connect to the Wi-Fi on your camera.
    • With iOS11, you no longer have to enter your camera's password. Join the Wi-Fi network when asked and you're all set! 

If the camera is still not responding/ pairing. You may try resetting the Wi-Fi settings or reset the camera to it's factory defaults.

Connect> Reset Connections

Preferences > Factory Reset > Reset

 

Let us know how it goes.

 

Thanks!

Ej

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 7,699

Re: no connection to my phone

 

 

Guten Tag @snowyshore73705

 

Are you using an Android phone or an iPhone?

Here are the steps in pairing the camera to your phone.

 

HERO (2018) Pairing Process

  1. Open the GoPro App:
    • From the home page, tap the icon in the top left corner.
    • Tap on "Add A Camera" (iOS), "Camera" (Android).
    • Tap on "HERO5 Black."
  2. Pick up your camera. 
    • Press the MODE button to power on your camera.
    • Open the utility drawer by swiping from the top to the bottom of the touch display. Then select CONNECT
    • Under CONNECTED DEVICES, tap on "Connect New Device."
    • Tap on "GoPro App". You will see the name​ and password for your camera.
  3. Go back to the GoPro App: 
    • Tap "Pair" to connect via Bluetooth. This will extend your GoPro’s battery life. 
    • Then tap "Join" to connect to the Wi-Fi on your camera.
    • With iOS11, you no longer have to enter your camera's password. Join the Wi-Fi network when asked and you're all set! 

If the camera is still not responding/ pairing. You may try resetting the Wi-Fi settings or reset the camera to it's factory defaults.

Connect> Reset Connections

Preferences > Factory Reset > Reset

 

Let us know how it goes.

 

Thanks!

Ej