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GoPro Community Manager
Posts: 7,797

Re: no connection between hero 5 and karma grip

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@Anonymous - If you're having issues with the buttons, I'd recommend contacting our Support team at https://gopro.com/help/PKBContactus so they can troubleshoot the issues with you.

 

Thanks,

Jeff

Anonymous
Posts: 0

Re: no connection between hero 5 and karma grip

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apparently most of us here have already contacted gopro support. They did the troubleshooting, worked for a while then went back to same old issues. i think that an upgrade of the karma grip should be rolled out soon. we didnt pay a dollar for this, we paid a bunch.
Anonymous
Posts: 0

Re: no connection between hero 5 and karma grip

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I had the stabiliser for my old Hero 3 from a China brand. Getting the Karma grip was expecting the best world class quality on action cam with stabiliser. Unfortunately,The quality is much better than the karma grip. It is totally disappointed.

Anonymous
Posts: 0

Re: no connection between hero 5 and karma grip

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I HAVE SOLVED IT!!!!

 

I connected my hero 5 with a "smart remote" to try and simulate the camera interacting with a remote. This basically jump started whatever glitch the new updates are creating. If you guys dont have a smart remote try and just connecting it with your smart phone and hopefully that jumpstarts your guy's hero 5. 

 

Reply if it worked for you guys or not.  Hope it helps yawl. 

 

 

Anonymous
Posts: 0

Re: no connection between hero 5 and karma grip

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Sadly, I've had the same problem with two separate grips. Neither grip will connect to or control the camera. When the first arrived and wouldn't connect I spent a bit of time with google, then with the support team here as advised; I've done all the resets, connected to the app on my phone, switched out memory cards - nothing. Grip was sent back to Amazon and a replacement arrived this morning. Exactly the same problem - this is hugely disappointing and really not what I expect from GoPro.

 

GoPro 5, version 1.57, Karma version 1.0.1 

Anonymous
Posts: 0

Re: no connection between hero 5 and karma grip

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I'm on my second grip as well and sometimes the buttons work and sometimes they don't. I've tried all the fixes.

Since the gimbal function of the karma grip always works as far as stability is concerned, the workaround is to use the go pro voice commands which assuming it isn't windy work very well.

That said Go Pro need to fix this so the karma grip actually does what they say it does and the buttons can actually control the hero 5.
Anonymous
Posts: 0

Re: no connection between hero 5 and karma grip

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Yup, a sad statement but that's pretty much what I've resigned myself to. I ordered a Removu in the interim but, after testing it for 10 minutes and reviewing the footage I put it back in the box for a return - the sound quality was horrendous, really intrusive motor noises, even with the audio settings tweaked.

 

With a bit of luck the chaps at GoPro will pay attention to the numerous complaints on this and other forums and issue a firmware update to resolve it

 

 

Anonymous
Posts: 0

Re: no connection between hero 5 and karma grip

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Did you guys try connecting your hero5 to a smart remote?