Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-31467%22%20slang%3D%22en-US%22%3Eno%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31467%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20GoPro%20Hero%205%20cannot%20be%20connected%20with%20the%20Karma%20Grip.%20Karma%20Grip%20powers%20on%20normally%2C%20however%20the%20camera%20does%20not%20power%26nbsp%3Bon%20together%2C%20I%20am%20powering%20on%20my%20camera%20manually%20as%20it%20is%20attached%20to%20the%20grip%2C%20I%20can%20operate%20it%20through%20the%20smart%20remote%20or%20my%20phone%20app%2C%20but%20cannot%20be%20operated%20with%20the%20Grip's%20Buttons.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20the%2060%20seconds%20method%2C%20I%20tried%20the%20manual%20update%20on%20my%20camera%2C%20I%20tried%20the%20calibration%20on%20the%20Gimbal%20but%20not%20any%20results.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnybody%20can%20help%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-31467%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31483%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31483%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F18695%22%20target%3D%22_blank%22%3E%40dimitriosz8002%3C%2FA%3E%20-%20It%20sounds%20like%20you've%20tried%20all%20of%20the%20normal%20steps.%20I'd%20suggest%20giving%20our%20Support%20team%20a%20call%20and%20we'll%20take%20a%20look%20at%20the%20issue%20with%20you.%20Our%20contact%20info%20is%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32689%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32689%22%20slang%3D%22en-US%22%3E%3CP%3Esame%20thing%20happened%20to%20mine.%20this%20is%20so%20disappointing.%20I%20just%20got%20this%20grip.%20and%20for%20a%20very%20expensive%20price%2C%20looks%20like%20it%20aint%20worth%20it.%20they%20should%20roll%20out%20an%20update%20or%20something.%20I%20have%20already%20tried%20to%20reboot%20the%20grip%20itself%20by%20holding%20down%20the%20power%20button.%20ALso%2C%20i%20have%20reset%20my%20gopro%20to%20its%20factory%20settings%20and%20updated%20the%20firmware.%20BUT%20this%20problem%20keeps%20on%20going%20back.%20Well%2C%20I%20live%20in%20the%20UAE%20and%20it%20looks%20like%20i%20am%20going%20to%20have%20a%20hard%20time%20replacing%20this%20crap.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32714%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32714%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20the%20same%20problem.%20The%20grip%20won%C2%B4t%20start%20working.%20Tried%20during%20one%20whole%20day%20with%20different%20suggestions%20both%20from%20here%20and%20from%20Reddit.%20This%20feels%20like%20crap.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32719%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32719%22%20slang%3D%22en-US%22%3Eyeah.%20gopro%20should%20roll%20out%20an%20update%20soon%20or%20atleast%20publish%20a%20working%20solution.%20cant%20believe%20ive%20wasted%20my%20money%20on%20this%20crappy%20thing.%20i%20am%20really%20disappointed.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32808%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32808%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem%20too.%20The%20Karma%20Grip%20cannot%20connect%20to%20Hero%205.%20I%20reset%20my%20grip%20with%20the%2060%20sec.%20method%20and%20updated%20the%20Hero%205%20to%20v1.57%20already.%20No%20hope.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20interested%20that%20contact%20the%20support%20%3D%20problem%20resolved.%20I%20don't%20believe%20that%20GoPro%20have%20any%20working%20solution%20on%20this%20yet.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-32809%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-32809%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem%20too.%20The%20Karma%20Grip%20cannot%20connect%20to%20Hero%205.%20I%20reset%20my%20grip%20with%20the%2060%20sec.%20method%20and%20updated%20the%20Hero%205%20to%20v1.57%20already.%20No%20hope.%26nbsp%3BI%20am%20interested%20that%20contact%20the%20support%20%3D%20problem%20resolved.%20I%20don't%20believe%20that%20GoPro%20have%20any%20working%20solution%20on%20this%20yet.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34041%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34041%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue.%20Got%20my%20hero%205%20black%20and%20karma%20gimbal%20today%20and%20whilst%20the%20gimbal%20will%20keep%20the%20hero%205%20stabilised%2C%20the%20control%20buttons%20on%20the%20karma%20do%20not%20operate%20or%20control%20the%20camera%20in%20any%20way%20and%20you%20cannot%20start%20or%20stop%20recording%20using%20the%20gimbal%20so%20it's%20going%20back%20tomorrow.%20Very%20disappointing.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34192%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34192%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F20196%22%20target%3D%22_blank%22%3E%40brian1969%3C%2FA%3E%20-%20If%20you're%20having%20issues%20with%20the%20buttons%2C%20I'd%20recommend%20contacting%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20so%20they%20can%20troubleshoot%20the%20issues%20with%20you.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34200%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34200%22%20slang%3D%22en-US%22%3Eapparently%20most%20of%20us%20here%20have%20already%20contacted%20gopro%20support.%20They%20did%20the%20troubleshooting%2C%20worked%20for%20a%20while%20then%20went%20back%20to%20same%20old%20issues.%20i%20think%20that%20an%20upgrade%20of%20the%20karma%20grip%20should%20be%20rolled%20out%20soon.%20we%20didnt%20pay%20a%20dollar%20for%20this%2C%20we%20paid%20a%20bunch.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-34203%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-34203%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20the%20stabiliser%20for%20my%20old%20Hero%203%20from%20a%20China%20brand.%20Getting%20the%20Karma%20grip%20was%20expecting%20the%20best%20world%20class%20quality%20on%20action%20cam%20with%20stabiliser.%20Unfortunately%2CThe%20quality%20is%20much%20better%20than%20the%20karma%20grip.%20It%20is%20totally%20disappointed.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-36584%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-36584%22%20slang%3D%22en-US%22%3E%3CP%3EI%20HAVE%20SOLVED%20IT!!!!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20connected%20my%20hero%205%20with%20a%20%22smart%20remote%22%20to%20try%20and%20simulate%20the%20camera%20interacting%20with%20a%20remote.%20This%20basically%20jump%20started%20whatever%20glitch%20the%20new%20updates%20are%20creating.%20If%20you%20guys%20dont%20have%20a%20smart%20remote%20try%20and%20just%20connecting%20it%20with%20your%20smart%20phone%20and%20hopefully%20that%20jumpstarts%20your%20guy's%20hero%205.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EReply%20if%20it%20worked%20for%20you%20guys%20or%20not.%20%26nbsp%3BHope%20it%20helps%20yawl.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38932%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38932%22%20slang%3D%22en-US%22%3E%3CP%3ESadly%2C%20I've%20had%20the%20same%20problem%20with%20two%20separate%26nbsp%3Bgrips.%26nbsp%3BNeither%20grip%20will%20connect%20to%20or%20control%20the%20camera.%20When%20the%20first%20arrived%20and%20wouldn't%20connect%20I%20spent%20a%20bit%20of%20time%20with%20google%2C%20then%20with%20the%20support%20team%20here%20as%20advised%3B%20I've%20done%20all%20the%20resets%2C%20connected%20to%20the%26nbsp%3Bapp%20on%20my%20phone%2C%20switched%20out%20memory%20cards%20-%20nothing.%20Grip%20was%20sent%20back%20to%20Amazon%20and%20a%20replacement%20arrived%20this%20morning.%20Exactly%20the%20same%20problem%20-%20this%20is%20hugely%20disappointing%20and%20really%20not%20what%20I%20expect%20from%20GoPro.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro%205%2C%20version%201.57%2C%20Karma%20version%201.0.1%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38938%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38938%22%20slang%3D%22en-US%22%3EI'm%20on%20my%20second%20grip%20as%20well%20and%20sometimes%20the%20buttons%20work%20and%20sometimes%20they%20don't.%20I've%20tried%20all%20the%20fixes.%3CBR%20%2F%3E%3CBR%20%2F%3ESince%20the%20gimbal%20function%20of%20the%20karma%20grip%20always%20works%20as%20far%20as%20stability%20is%20concerned%2C%20the%20workaround%20is%20to%20use%20the%20go%20pro%20voice%20commands%20which%20assuming%20it%20isn't%20windy%20work%20very%20well.%3CBR%20%2F%3E%3CBR%20%2F%3EThat%20said%20Go%20Pro%20need%20to%20fix%20this%20so%20the%20karma%20grip%20actually%20does%20what%20they%20say%20it%20does%20and%20the%20buttons%20can%20actually%20control%20the%20hero%205.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38950%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38950%22%20slang%3D%22en-US%22%3E%3CP%3EYup%2C%20a%20sad%20statement%20but%20that's%20pretty%20much%20what%20I've%20resigned%20myself%20to.%20I%20ordered%20a%20Removu%20in%20the%20interim%20but%2C%20after%20testing%20it%20for%2010%20minutes%20and%20reviewing%20the%20footage%20I%20put%20it%20back%20in%20the%20box%20for%20a%20return%20-%20the%20sound%20quality%20was%20horrendous%2C%20really%20intrusive%20motor%20noises%2C%20even%20with%20the%20audio%20settings%20tweaked.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWith%20a%20bit%20of%20luck%20the%20chaps%20at%20GoPro%20will%20pay%20attention%20to%20the%20numerous%20complaints%20on%20this%20and%20other%20forums%20and%20issue%20a%20firmware%20update%20to%20resolve%20it%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-38964%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-38964%22%20slang%3D%22en-US%22%3EDid%20you%20guys%20try%20connecting%20your%20hero5%20to%20a%20smart%20remote%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-39823%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-39823%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20tried%20all%20the%20suggestions%20and%20nothing%20works%2C%20why%20won't%20GoPro%20just%20help%3F%20I%20have%20had%20the%20grip%20from%20the%20beginning%20and%20I've%20waited%20and%20waited%20for%20a%20fix%20from%20GoPro%20but%20nothing%2C%20can%20I%20return%20it%20and%20get%20my%20money%20back%3F%3C%2FP%3E%3CP%3Eits%20beyond%20a%20jock%20now.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-62574%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-62574%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F30614%22%20target%3D%22_blank%22%3E%40fastdawn3071%3C%2FA%3E%20wrote%3A%3CBR%20%2F%3E%3CP%3EIMHO%20it%20has%20nothing%20to%20do%20with%20the%20number%20of%20files%20on%20the%20card.%20I%20delete%20all%20files%20everytime%20I%20upload%20so%20my%20cards%20(all%20of%20them)%20are%20empty%20all%20the%20time%20and%20the%20issue%20still%20exist.%20IMHO%20the%20problem%20is%20with%20the%20software%20on%20the%20gopro%20itself.%5B...%5D%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3EWell%2C%20different%20users%20with%20different%20pieces%20of%20hardware%20might%20have%20different%20problems.%20I%20surely%20don't%20deny%20that%20you%20might%20have%20another%20cause%20for%20the%20same%20problem%20but%20in%20my%20case%20I%20can%20definetely%20confirm%20that%20the%20one%20and%20only%20reason%20why%20my%20grip%20isn't%20able%20to%20operate%20with%20the%20H5B%20properly%20is%3A%20Everytime%20when%20there%20have%20been%20more%20than%20about%20250%20clips%20stored%20on%20the%20card%20it's%20impossible%20to%20record%20anything.%20No%20matter%20what%20kind%20of%20card%20you'll%20use.%20And%20as%20I%20already%20mentioned%3A%20This%20issue%20is%20repeatable%20in%20a%20comprensible%20way.%20Dumb%20%22solution%22%20for%20me%20if%20you%20haven't%20got%20the%20chance%20to%20delete%20some%20clips%3A%20Buy%20a%20lot%20of%20small%2064%20GB%20cards%20instead%20of%20less%20larger%20128%20GB%20or%20even%20256%20GB%20cards%20as%20I%20did%20(unfortunately%20not%20knowing%20anything%20about%20this%20issue%20before%20I%20was%20going%20out%20for%20my%20holidays).%20This%20is%20more%20than%20crazy!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-56795%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-56795%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20issue%20as%20the%20rest%20of%20you.%20Got%20Hero%205%20and%20Karma%20Grip%20for%20Christmas.%20Worked%20one%20time%20on%20Christmas%20vacation...one%20time%20in%205%20days.%20Came%20home%20and%20put%20away%20till%20Hawaii%20trip%20in%20February%20(I%20don't%20have%20time%20to%20screw%20around%20too%20much%20at%20one%20time).%20Didn't%20work%20at%20all%20then.%20Customer%20support%20MIA.%20Came%20home%2C%20put%20away.%20Took%20it%20out%20again%20in%20July%20for%20a%20trip...didn't%20work%20then%20either.%20Came%20home%20and%20put%20it%20away.%20Took%20it%20out%20tonight...ran%20the%20newest%20software%20updates%20for%20grip%20and%20camera%20and%20it%20still%20doesn't%20work.%20So...I've%20owned%20it%20for%207%20months%20and%20it's%20worked%20one%20time.%20I%2C%20too%2C%20have%20done%20all%20of%20the%20steps%20and%20fixes%20to%20no%20avail.%20Grip%20simply%20will%20not%20run%20camera.%20It's%20crap.%20Period.%20I'm%20screwed%20because%20I%20can't%20get%20a%20replacement%20or%20refund%20so%20I%20am%20stuck.%20I%20might%20as%20well%20throw%20it%20in%20the%20trash%20and%20sell%20the%20camera.%20The%20whole%20point%20of%20this%20was%20the%20grip%20and%20the%20camera...not%20just%20the%20camera.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGoPro...get%20your%20stuff%20in%20one%20boot%2C%20will%20ya%3F%20You%20have%20said%20to%20contact%20you%20at%20the%20support%20web%20address.%20Yeah%2C%20good%20luck%20with%20that.%20Call%3F%20Right.%20Not%20worth%20my%20time%20or%20aggravation.%20Done%20with%20GoPro.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55107%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55107%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20resolved%20myself%20to%20the%20idea%20that%20my%20Karma%20grip%20is%20like%20a%20cat%2C%20it%20works%20when%20it%20wants%20to.%20It%20should%20be%20listed%20as%20a%20beta%20product.%20I%20got%20it%20out%20yesterday%20wanted%20to%20use%20the%20grip%20while%20I%20was%20at%20the%20farm%2C%20as%20usual%20it%20didn't%20want%20to%20work%20so%20I%20put%20it%20away%20and%20just%20used%20the%20camera%20by%20itself.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55221%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55221%22%20slang%3D%22en-US%22%3E%3CP%3Ecalling%20Support%2C%20seating%20on%20a%20phone%20for%202h%20...%20still%20no%20Answare%3F%3F%3F%3C%2FP%3E%3CP%3Escary!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENikola%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-180692%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-180692%22%20slang%3D%22en-US%22%3EHow%20SD%20could%20be%20connected%20to%20the%20technical%20issue%20between%20grip%20and%20gopro%3F%20It%20was%20just%20unknown%20luck.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-115132%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-115132%22%20slang%3D%22en-US%22%3EI%20am%20having%20a%20similar%20kind%20of%20issue.%20My%20Karma%20Grip%20works%20fine%20until%20I%20plug%20all%20the%20pieces%20into%20the%20Karma%20Extension%20Cable.%20That%20is%20when%20I%20lose%20functionality%20of%20the%20handle%20controls.%20I%20have%20been%20in%20contact%20with%20GoPro%20since%20October%2C%20and%20they%20still%20haven't%20been%20able%20to%20resolve%20the%20issue.%20They%20have%20sent%20me%20a%20replacement%20part%20for%20every%20part%20of%20the%20Karma%20Grip%20and%20Extension%20Cable%20so%20far%2C%20and%20that%20still%20hasn't%20resolved%20the%20issue.%20The%20only%20thing%20left%20to%20replace%20would%20be%20the%20camera%2C%20which%20has%20conveniently%20gone%20out%20of%20warranty%20during%20the%20time%20that%20I've%20been%20getting%20my%20replacement%20parts.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-85621%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-85621%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F43474%22%20target%3D%22_blank%22%3E%40dantem3768%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20does%20not%20solve%20every%20issue%20and%20is%20why%20I%20suggested%20getting%20back%20in%20touch%20with%20our%20Support%20Team.%20If%20there%20is%20an%20issue%20with%20Grip%20itself%20our%20Support%20Team%20should%20be%20able%20to%20identify%20that%20and%20look%20at%20warranty%20options%20if%20necessary.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ECheers%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-128509%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-128509%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EI%20have%20the%20same%20kind%20of%20issue%20between%20Karma%20Grip%20and%20GoPro%20Hero%206%20Black.%20I%20just%20buy%20my%20Karma%20Grip%2C%20two%20days%20ago%2C%20and%20before%20to%20use%20I%20update%20Karma%20Grip%20to%20v01.51.00%20and%20GoPro%20Hero%206%20Black%20to%20v01.60.00.%20When%20I%20power%20on%20the%20Karma%20Grip%2C%20it%20start%20normally%2C%20but%20camera%20does%20not%20power%20on%20together%20and%20the%20control%20buttons%20on%20the%20Karma%20do%20not%20operate%20or%20control%20the%20camera%20in%20any%20way%20and%20cannot%20start%20or%20stop%20recording%20using%20the%20Karma%20Grip.%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20tried%20until%20now%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E-%20to%20reset%20Karma%20Grip%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E-%20two%20times%20update%20on%20my%20camera%20(first%20time%20with%20GoPro%20Quick%20and%20second%20time%20manually)%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E-%20switch%20microSD%20cards%20(I%20use%20Sandisk%20Extreme%20Ultra%2064Gb%20and%20Extreme%20128Gb)%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3E-%20reset%20my%20camera%20two%20times%20to%20factory%20settings%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EAll%20this%20with%20no%20result%2C%20the%20problem%20remain.%20Somebody%20to%20help%20me%2C%20or%20is%20more%20better%20to%20return%20the%20Karma%20Grip%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-180794%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-180794%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F62609%22%20target%3D%22_blank%22%3E%40zalias%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20is%20basically%20in%20making%20sure%20that%20the%20SD%20card%20will%20be%20able%20to%20keep%20up%20with%20the%20data%20that%20the%20camera%20throws%20at%20it.%20For%20a%20list%20of%20recommended%20SD%20cards%2C%20check%20out%20the%20list%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FmicroSD-Card-Considerations%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-55796%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-55796%22%20slang%3D%22en-US%22%3E%3CP%3Egot%20support%20online%2C%20was%20fairly%20quick%20process.%20Support%20person%20asked%20me%20to%20perform%20some%20test%20on%20Karma%20Grip...%20after%2010%20min%20he%20created%20a%20case%20and%20it's%20look%20like%20they%20will%20replace%20a%20Grip.%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20i%20am%20in%20process%20to%20get%20a%20replacement.%26nbsp%3B%3C%2FP%3E%3CP%3E...%20will%20post%20you%20how%20this%20will%20continue.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3CP%3ENikola%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-63851%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-63851%22%20slang%3D%22en-US%22%3E%3CP%3Eohhh%20wwoooww%20this%20is%20the%20one%20that%20worked%20for%20me!!%20Just%20bought%20the%20karma%20drone%20kit%20new%20and%20i%20had%20this%20problem.%20Spent%202%20days%20trying%20to%20fix%20it.%20Scoured%20the%20forum%2C%20all%20the%20manual%20restarts%20and%20hard%20resets%20and%20calibrations%20and%20everything%20that%20people%20have%20tried%20on%20this%20forum%20up%20until%20this%20point.%20all%20off.%20stabilizer%20out%20of%20grip%2C%20go%20pro%20out%20of%20stabilizer%2C%20battery%20out%20of%20go%20pro%20(wait%2010%20sec)%2C%20battery%20into%20go%20pro%2Cgo%20pro%20into%20stabilizer%2C%20stabilizer%20into%20grip%2C%20hard%20reset%20of%20grip%2C%20off%20grip%20%2C%20on%20grip%2C%20perfect%20with%20drone%20and%20everything.%20Thanks%20this%20guy!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-141860%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-141860%22%20slang%3D%22en-US%22%3E%3CP%3EBIG%20BIG%20Thanks.%26nbsp%3B%20This%20WORKED%20!!!%26nbsp%3B%20I%20had%20the%20exact%20same%20Lexar%20card%20as%20you%20and%20then%20I%20popped%20in%20a%2032GB%20instead%20of%20this%20one%20and%20bang%2C%20it%20worked%20the%20first%20shot.%26nbsp%3B%20GOPRO%20Are%20you%20listening%3F%3F%26nbsp%3B%20This%20worked%20for%20everatts%20and%20me.%26nbsp%3B%20There%20seems%20to%20be%20an%20odd%20issue%20with%20the%20Size%20or%20class%20of%20the%20MicroSD%20card%20that's%20causing%20this%20issue.%26nbsp%3B%20This%20photo%20shows%20the%20Card%20thats%20working%20with%20my%20grip%3A%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-87330%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-87330%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20thing%20happen%20to%20me%2C%26nbsp%3B%20I%20removed%20my%20sd%20card%20which%20was%20a%20lexar%201000x%2064gb%20U3.%26nbsp%3B%20and%20it%20worked.%26nbsp%3B%20I%20tried%20just%20the%20karma%20grip%20it%20would%20not%20connect.%20then%20i%20tried%20to%20connect%20it%20with%20my%20smart%20remote%20and%20it%20would%20not%20connect.%26nbsp%3B%20removed%20sd%20card%20and%20installed%20a%20sandisk%2064gb%20adn%20it%20worked.%20now%20it%20works%20with%20my%20karma%20grip%20and%20karma%20drone.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-68260%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-68260%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20the%20advise!!%20I%20have%20been%20trying%20to%20update%20my%20karma%20grip%20for%20quite%20a%20while%20and%20this%20was%20the%20only%20thing%20that%20would%20work.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-110048%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-110048%22%20slang%3D%22en-US%22%3E%3CP%3EAlso%20having%20this%20problem.%26nbsp%3B%20I%20am%20currently%20using%20the%20Karma%20Grip%20with%20my%20GoPro%206%20to%20shoot%20footage%20in%20the%20snow%20in%20Canada.%26nbsp%3B%20It's%20been%20quite%20cold%20here%20-%20minus%2020C%20or%20so%20-%20not%20sure%20if%20that%20is%20the%20issue.%26nbsp%3B%20It%20usually%20goes%20like%20this%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1.%20works%20as%20expected%202-3%20times%26nbsp%3B%20-%20grip%20powers%20up%2C%20gimbal%20kicks%20in%20and%20levels%20cam%2C%20cam%20boots%20up%2C%20cam%20screen%20shows%20%22USB%20connected%22%2C%20then%20can%20record%20video%20etc%20as%20expected.%3C%2FP%3E%3CP%3E2.%20after%202-3%20clips%2C%20starting%20up%20the%20Grip%20results%20in%3A%3C%2FP%3E%3CP%3Ea)%20no%20boot-up%20of%20camera%2C%20or%3C%2FP%3E%3CP%3Eb)%20cam%20boots%20up%20quickly%20but%20does%20not%20seem%20to%20be%20talking%20to%20the%20Grip%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20the%20following%3A%3C%2FP%3E%3CP%3E1.%20reset%20procedure%20as%20per%20this%20thread%3C%2FP%3E%3CP%3E2.%20hard%20reset%20of%20grip%3C%2FP%3E%3CP%3E3.%20new%20grip%20handle%20with%20original%20stablizer%3C%2FP%3E%3CP%3E4.%20different%20SD%20card.%20Both%20are%20SanDisk%20Extreme%20Pro%20V30%3C%2FP%3E%3CP%3E5.%20carrying%20Grip%20%2B%20cam%20inside%20my%20jacket%20between%20runs%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-110751%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-110751%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F47911%22%20target%3D%22_blank%22%3E%40epicdusk6527%3C%2FA%3E%20-%20The%20cold%20can%20affect%20battery%20life%2C%20but%20shouldn't%20be%20causing%20these%20issues.%20Could%20be%20an%20issue%20with%20the%20connection%20to%20the%20stabilizer.%20Our%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20can%20help%20determine%20if%20that's%20what's%20going%20on%20or%20not.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-211704%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%206%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-211704%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EGot%20my%20hero%206%20black%20and%20karma%20%26amp%3B%20karma%20gimbal%20yesterday.%20the%20gimbal%20will%20keep%20the%20hero%206%20stabilized%2C%20the%20control%20buttons%20on%20the%20karma%20do%20not%20operate%20or%20control%20the%20camera%20in%20any%20way%20and%20you%20cannot%20start%20or%20stop%20recording%20using%20the%20gimbal.%20I've%20updated%20data%20the%20camera%20and%20I%20keep%20getting%20a%20message%20to%20go%20to%20gopro.com%2Fupdates%20(which%20I've%20done)%20and%20its%20still%20not%20working.%20Very%20disappointing.%20Any%20suggestions%3F%20Thank%20you%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57647%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57647%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20karma%20grip%20and%20stabalizer%20and%20Hero%205%20are%20now%20working%20correctly.%26nbsp%3B%3CBR%20%2F%3EI'm%20not%20completely%20sure%20what%20made%20the%20difference%2C%20but%20it%20started%20working%20correctly%20after%20changing%20the%20battery%20to%20a%20freshly%20charged%20one.%20The%20earlier%20battery%20had%20also%20been%20recently%20charged%20and%20was%20close%20to%2090%25%20charged.%20I%20have%20three%20batteries%2C%20and%20they%20all%20now%20work%20correctly%2C%20and%20I%20have%20several%20SD%20cards%20of%20different%20makes%20and%20capacities%20and%20speed%20and%20all%20work%20fine.%20Really%20odd.%26nbsp%3B%3CBR%20%2F%3EI%20suspect%20a%20bad%20connection%20in%20the%20harness%20inside%20the%20stabalizer.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-46462%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-46462%22%20slang%3D%22en-US%22%3E%3CP%3EVery%20frustrating%2C%20as%20I%20am%20a%20big%20fan%20of%20GoPro%20and%20that%E2%80%99s%20the%20reason%20for%20me%20buying%20a%20drone%20from%20them%2C%20I%20guess%20loyalty%20since%20I%20could%20have%20gotten%20a%20different%20brand%20with%20other%20cool%20features.%20I%20spoke%20with%20Care%20explained%20in%20detailed%20everything%20I%20have%20done%2C%20he%20promised%20a%20call%20back%20to%20plan%20how%20to%20ship%20it%20back%20from%20here%20(Philippines)%20and%20get%20replacements.%20It%20sucks%20because%20as%20of%20now%20we%20don%E2%80%99t%20know%20if%20the%20drone%20is%20defective%20or%20the%20grip%2C%20harness%20or%20camera%2C%20even%20after%20speaking%20with%20him%3C%2FP%3E%3CP%3ESadly%20I%20am%20not%20in%20the%20US%20so%20I%20could%20go%20to%20the%20store%20and%20return%20it%20or%20exchange%20it..%20meanwhile%20I%20am%20here%20missing%20great%20footage%20of%20the%20beautiful%20beaches%20and%20landscaping%20which%20was%20the%20main%20reason%20of%20buying%20it.%3C%2FP%3E%3CP%3EI%20tried%20yesterday%20again%20hoping%20that%20it%20would%20work%2C%20and%20one%20thing%20changed..%20now%20the%20drone%20power%20button%20stays%20green%20as%20opposed%20to%20blinking%20red%20but%20the%20camera%20gets%20disconnected.%20I%20would%20like%20to%20try%20a%20different%20harness%20but%20not%20a%20chance%20to%20find%20one%20here%E2%80%A6%20oh%20well%2C%20have%20to%20wait%20I%20guess.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-224977%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%206%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-224977%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20issue%20here%20with%20my%20Hero%206.%20Increadibly%20fustrating.%20Just%20got%20this%20thing%20excactly%20one%20month%20ago%20to%20the%20day%20with%20less%20than%2012%20uses.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-225014%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%206%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-225014%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68554%22%20target%3D%22_blank%22%3E%40billm0001%3C%2FA%3E%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72182%22%20target%3D%22_blank%22%3E%40stuffdavidsees%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20our%20Support%20Team%20to%20further%20isolate%20the%26nbsp%3Bissue.%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20contact%20them%20via%20phone%20or%20chat.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-225021%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%206%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-225021%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F68554%22%20target%3D%22_blank%22%3E%40billm0001%3C%2FA%3E%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72182%22%20target%3D%22_blank%22%3E%40stuffdavidsees%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20reach%20out%20to%20our%20Support%20Team%20to%20further%20isolate%20the%26nbsp%3Bissue.%3C%2FP%3E%3CP%3EYou%20may%20contact%20them%20via%20phone%20or%20chat.%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3EEj%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3EI%20did%20exacty%20that%20and%26nbsp%3B%3CSPAN%3EMariah%20B.%20was%26nbsp%3Bextreamly%26nbsp%3Bhelpful!%20The%20harness%20was%20ruled%20the%20culprit%20and%20a%20new%20one%20is%20already%20on%20the%20way.%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EThanks!%26nbsp%3B%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-225078%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%206%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-225078%22%20slang%3D%22en-US%22%3E%3CP%3EBe%20advised%20that%20a%20harness%20replacement%20didn't%20work%20for%20me.%26nbsp%3B%20I%20sent%20the%20whole%20thing%20back%20to%20GoPro%20and%20was%20refunded%20my%20purchase.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-225140%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%206%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-225140%22%20slang%3D%22en-US%22%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F38902%22%20target%3D%22_blank%22%3E%40bravedusk76264%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3EBe%20advised%20that%20a%20harness%20replacement%20didn't%20work%20for%20me.%26nbsp%3B%20I%20sent%20the%20whole%20thing%20back%20to%20GoPro%20and%20was%20refunded%20my%20purchase.%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAppreciate%20the%20heads%20up!%20That's%20a%20bit%20discourging%20but%20I'll%20give%20it%20a%20shot%20and%20see%20what%20happens.%20Otherwise%2C%20I'll%20likley%20do%20the%20same.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-111261%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-111261%22%20slang%3D%22en-US%22%3EJesus%2C%20and%20people%20wonder%20why%20its%20justa%20matter%20of%20time%20before%20Gopro%20is%20history!%3CBR%20%2F%3EGot%20a%20new%20Grip%20today%20for%20new%20years%20eve%20tomorrow%2C%20and%20guess%20what%2C%20same%20issue%2C%20well%20done%20Gopro.%3CBR%20%2F%3EThis%20will%20be%20the%20last%20Gopro%20product%20for%20me%2C%20time%20to%20move%20on%2C%20plenty%20of%20other%20good%20and%20better%20alternatives%20out%20there%20%F0%9F%91%8D%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-111262%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-111262%22%20slang%3D%22en-US%22%3EI%20had%20a%20problem%20with%20the%20karma%20grip%2C%20but%20it%20got%20replaced%20in%20July%20and%20ever%20since%20there%20were%20no%20problems%20anymore.%3CBR%20%2F%3E%3CBR%20%2F%3EUse%20it%20with%20a%20hero%205%20black%20and%20on%20a%20regular%20base.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-111785%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-111785%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-40310%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-40310%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20been%20through%20every%20possible%20troubleshooting%20solution%20in%20the%20book%20--%20tried%20everything%20noted%20on%20this%20thread%2C%20and%20just%20got%20done%20troubleshooting%20with%20GoPro%20Tech%20support.%20Including%2C%20but%20not%20limited%20to%2C%20manually%20updating%20the%20camera%2C%20calibrating%20the%20gimbal%2C%20factory%20resetting%20the%20camera%2C%20updating%20the%20camera%20firmware%2C%20hard%20resetting%20the%20gimbal%2C%20switching%20out%20memory%20cards%20and%20batteries%2C%20disassembling%20the%20camera%20from%20harness%2C%20harness%20from%20stabilizer%2C%20and%20stabilizer%20from%20grip%20(then%20reassembling%20and%20resetting%20the%20grip).%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENothing%20has%20worked.%20I've%20even%20replaced%20the%20gimbal%2C%20only%20to%20have%20the%20same%20issue.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EContacted%20gopro%20support%20--%20the%20only%20solution%20they%20had%20was%20for%20me%20to%20disassemble%2C%20reassemble%2C%20and%20hard%20reset%20the%20grip%20--%20even%20though%20I%20tried%20it%20prior%2C%20I%20obliged%2C%20and%20did%20it%20again.%20Didn't%20work.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EEven%20though%20I've%20already%20tried%20replacing%20it%2C%20the%20only%20solution%20they%20could%20offer%20was%20to%20go%20back%20to%20the%20store%20and%20replace%20it%20again...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAlso%20of%20note%2C%20the%20GoPro%20rep%20told%20me%20that%20upon%20looking%20at%20prior%20cases%20from%20this%20exact%20thread%2C%20hard%20resetting%20the%20gimbal%20solved%20the%20issue%20--%20is%20this%20true%20for%20those%20of%20you%20who%20called%3F%20%26nbsp%3BDefinitely%20didn't%20work%20for%20me.%20Also%2C%20he%20only%20checked%20this%20after%20I%20requested%20he%20check.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDespite%20this%20thread%20being%20active%20for%203%20months%20now%2C%20it%20does%20not%20seem%20to%20be%20on%20the%20radar%20as%20a%20significant%20or%20common%20issue%20with%20GoPro.%20All%20the%20rep%20said%20was%20that%20he%20could%20talk%20to%20his%20Senior%20and%20follow-up%20via%20email%20later.%20I%20asked%20if%20I%20could%20talk%20to%20the%20senior%20directly%2C%20to%20get%20a%20better%20idea%20on%20how%20significant%20this%20issue%20is%2C%20and%20what's%20being%20done%20to%20rectify%20the%20issue%20(or%20if%20this%20issue%20is%20even%20on%20their%20radar).%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERep%20told%20me%20I%20cannot%20talk%20to%20his%20senior%20because%20they%20interact%20with%20them%20through%20their%20system%20and%20can't%20transfer.%20I%20then%20asked%20if%20he%20can%20have%20the%20senior%20contact%20me%2C%20but%20he%20wouldn't%20give%20me%20a%20clear%20answer%20(basically%20indirectly%20saying%20no%3F).%20Regardless%2C%20I%20told%20the%20rep%20to%20make%20a%20note%20to%20his%20senior%20that%20I%20would%20like%20to%20speak%20to%20him%20directly%2C%20and%20left%20my%20telephone%20number%20to%20forward%20to%20his%20senior%20--%20I'll%20let%20you%20know%20if%20someone%20else%20higher%20up%20does%20attempt%20to%20contact%20me%20or%20not.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFor%20now%26nbsp%3B--%20seems%20like%20we're%20stuck%20with%20the%20issue%20and%20GoPro%20isn't%20doing%20anything%20to%20fix%20it.%20Maybe%20my%20conversation%20will%20escalate%20it%2C%20but%20if%20all%20of%20yours%20didn't%2C%20then%20not%20too%20sure.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIf%20anyone%20would%20like%20to%20see%20my%20conversation%20with%20support%2C%20let%20me%20know%20and%20I%20can%20send%20it%20over%20to%20you.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-114512%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-114512%22%20slang%3D%22en-US%22%3E%3CP%3ELike%20others%2C%20I'm%20experiencing%20the%20same%20issues%20with%20the%20Grip%20not%20talking%20to%20my%26nbsp%3Bcamera%20(Hero5).%3C%2FP%3E%3CP%3EI%20updated%20the%20Grip%20recently%20and%20still%20had%20problems.%3C%2FP%3E%3CP%3EI%20tried%20connecting%20it%20to%20iPhone%20App.%3C%2FP%3E%3CP%3EI%20did%20a%20hard%20reset%20of%20the%20Grip.%3C%2FP%3E%3CP%3EI%20took%20out%20the%20memory%20card%20(SanDisk%20Extreme%2064GB)%3C%2FP%3E%3CP%3EI'll%20be%20calling%20Customer%20Service%20team%20tomorrow.%20%26nbsp%3BI'm%20frustrated%20that%20when%20you're%20trying%20to%20use%20a%20product%20you%20encounter%20these%20issues%20and%20then%20have%20to%20wait%20to%20speak%20with%20someone%20who%20can%20walk%20you%20through%20steps%20you've%20already%20taken%20or%20some%20other%20fix%20they%20are%20keeping%20secret%20until%20you%20call%20them.%20%26nbsp%3BEither%20way%20-%20its%20bad%20for%20GoPro%20customers%20and%20creates%20frustration%20will%20hurt%20future%20sales.%20%26nbsp%3BGoPro%20-%20FIX%20THE%20PROBLEM%2C%20PUSH%20OUT%20an%20UPDATE%20ASAP!%20%26nbsp%3BThere%20are%2017%20pages%20of%20comments%20all%20experiencing%20the%20same%20thing.%20%26nbsp%3BThis%20isn't%20a%20coincidence.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-232330%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-232330%22%20slang%3D%22en-US%22%3E%3CDIV%20class%3D%22lia-message-heading%20lia-component-message-header%22%3E%3CDIV%20class%3D%22lia-quilt-row%20lia-quilt-row-standard%22%3E%3CDIV%20class%3D%22lia-quilt-column%20lia-quilt-column-20%20lia-quilt-column-left%22%3E%3CDIV%20class%3D%22lia-quilt-column-alley%20lia-quilt-column-alley-left%22%3E%3CDIV%20class%3D%22lia-message-subject%22%3E%26nbsp%3Bno%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%20class%3D%22lia-message-body%20lia-component-body%22%3E%3CDIV%20class%3D%22lia-message-body-content%20ng-scope%22%3E%3CP%3EAlso%20having%20this%20problem%20as%20everyone%20else.%26nbsp%3B%20I%20am%20currently%20using%20the%20Karma%20Grip%20with%20my%20GoPro%205%20to%20shoot.%20I%20updated%20firmware%20on%20both%20hero%205%20and%20Karma%20Grip.%20Full%20battery%20on%20both%2C%20reformatted%20the%2032G%20sandisk%20class%2010%20microSD%20card.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20usually%20goes%20like%20this%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E1.%20works%20as%20expected%202-3%20times%26nbsp%3B%20-%20grip%20powers%20up%2C%20gimbal%20kicks%20in%20and%20levels%20cam%2C%20cam%20boots%20up%2C%20cam%20screen%20shows%20%22USB%20connected%22%2C%20then%20can%20record%20video%20etc%20as%20expected.%3C%2FP%3E%3CP%3E2.%20after%202-3%20clips%2C%20starting%20up%20the%20Grip%20results%20in%3A%3C%2FP%3E%3CP%3Ea)%20no%20boot-up%20of%20camera%2C%20or%3C%2FP%3E%3CP%3Eb)%20cam%20boots%20up%20quickly%20but%20does%20not%20seem%20to%20be%20talking%20to%20the%20Grip%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20the%20following%3A%3C%2FP%3E%3CP%3E1.%20reset%20procedure%20as%20per%20this%20thread%3C%2FP%3E%3CP%3E2.%20hard%20reset%20of%20grip%3C%2FP%3E%3CP%3E3.%20new%20grip%20handle%20with%20original%20stablizer%3C%2FP%3E%3CP%3E4.%20different%20SD%20card.%20e.g.%20SanDisk%20Extreme%20Pro%20V30%2C%20kingston%20MicroSDXC%2064G%20class%2010...%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20living%20in%20Hong%20Kong%20and%20can%20you%20tell%20me%20where%20is%20the%20service%20centre%20for%20GoPro%20is.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-232431%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-232431%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F73841%22%20target%3D%22_blank%22%3E%40hardywave10044%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAppreciate%20your%20initiative%20at%20performing%20the%20recommended%20steps.%20We%20do%20not%20have%20service%20or%20repair%20centers%20so%20it%20would%20be%20best%20to%20get%20in%20touch%20with%20our%20Support%20team%20for%20further%20assistance.%20You%20can%20connect%20with%20them%20through%20phone%20or%20chat%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-232493%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-232493%22%20slang%3D%22en-US%22%3E%3CP%3EStill%20having%20same%20issue.%26nbsp%3B%20Hardywave10044%20has%20described%20it%20perfectly.%26nbsp%3B%20I%20am%20now%20on%20my%20second%20replacement%20harness%20and%20still%20having%20the%20issue.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-232509%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-232509%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20know%20that%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F47911%22%20target%3D%22_blank%22%3E%40epicdusk6527%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20would%20be%20best%20to%20continue%20working%20with%20the%20customer%20support%20representative%20instead%20since%20they%20have%20direct%20access%20to%20all%20records%20and%20they%20could%20provide%20another%20option%20for%20you.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-232546%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-232546%22%20slang%3D%22en-US%22%3E%3CP%3EI%20certainly%20will%2C%20graytree%2C%20however%20I%20would%20also%20like%20to%20see%20GoPro%20acknowledge%20this%20as%20a%20systemic%20problem%20as%20opposed%20to%20a%20once-off%20defect%20(seems%20to%20be%20plenty%20of%20evidence%20in%20this%20thread)%20and%20have%20an%20orchestrated%20response%20for%20affected%20customers.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-232547%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-232547%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20hardywave....%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20had%20EXACTLY%20the%20same%20problem%20when%20I%20bought%20the%20Go%20Pro%20Drone%20several%20months%20ago....the%20Grip%20was%20part%20of%20the%20Drone%20(one%20of%20the%20reasons%20I%20bought%20it%20as%20I%20could%20use%20the%20Grip%20separate%20from%20the%20Drone....)%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20went%20through%20exactly%20the%20same%20procedure%20as%20you%20have%20done%20(and%20Go%20Pro%20actually%20sent%20me%20a%20new%20'cage'%20for%20the%20camera%20in%20an%20effort%20to%20sort%20out%20the%20problem.%26nbsp%3B%20I%20might%20say%20their%20service%20centre%20was%20very%20good%20and%20responsive%20to%20my%20issues%20-%20but%20despite%20their%20best%20efforts%20-%20and%20mine%20-%20the%20thing%20just%20did%20not%20work).%26nbsp%3B%20As%20I%20wanted%20to%20use%20it%20profesionally%20-%20and%20could%20not%20rely%20on%20it%20-%20I%20sent%20it%20all%20back%20and%20got%20my%20money%20back%20(minus%20the%20%24AU180%20it%20cost%20me%20to%20send%20it%20back%20to%20their%20Singapore%20warehouse!).%26nbsp%3B%20Not%20long%20aferwards%2C%20GoPro%20announced%20that%20they%20would%20no%20longer%20sell%20the%20Drone%20(you%20will%20see%20on%20this%20forum%20the%20monumental%20problems%20people%20had%20with%20it.)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20you%20sort%20out%20your%20problems%20-%20but%20I%20wouldn't%20hold%20your%20breath.%26nbsp%3B%20(Here's%20an%20idea!%26nbsp%3B%20Take%20it%20down%20and%20throw%20it%20into%20that%20fine%20harbor%20of%20yours!)%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-232548%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-232548%22%20slang%3D%22en-US%22%3EI%20have%20try%20the%20other%20gimbals%20and%20want%20something%20integrated.%20Karma%20grip%20seems%20to%20be%20the%20answer%20on%20paper%20at%20least.%20But%20after%20numerous%20attempts%20and%20multiple%20frustrating%20failures%2C%20I'm%20really%20tempted%20to%20do%20want%20you%20suggested...%20Give%20my%20karma%20a%20watery%20grave%20to%20bid%20farewell%20to%20an%20unfulfilled%20promise.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-60584%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-60584%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20same%20problem.%26nbsp%3B%20Frustrating.%26nbsp%3B%20Called%20tech%20support.%26nbsp%3B%203%20hour%20hold%20time.%26nbsp%3B%20Arghhh!!!%26nbsp%3B%20Looks%20like%20lots%20of%20people%20struggling%20with%20this%20expensive%20equipment%20that%20doesn't%20work.%26nbsp%3B%20Step%20it%20up%20GoPro.%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F18695%22%20target%3D%22_blank%22%3E%40jimzr%3C%2FA%3E%20wrote%3A%3CBR%20%2F%3E%3CP%3EMy%20GoPro%20Hero%205%20cannot%20be%20connected%20with%20the%20Karma%20Grip.%20Karma%20Grip%20powers%20on%20normally%2C%20however%20the%20camera%20does%20not%20power%26nbsp%3Bon%20together%2C%20I%20am%20powering%20on%20my%20camera%20manually%20as%20it%20is%20attached%20to%20the%20grip%2C%20I%20can%20operate%20it%20through%20the%20smart%20remote%20or%20my%20phone%20app%2C%20but%20cannot%20be%20operated%20with%20the%20Grip's%20Buttons.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20tried%20the%2060%20seconds%20method%2C%20I%20tried%20the%20manual%20update%20on%20my%20camera%2C%20I%20tried%20the%20calibration%20on%20the%20Gimbal%20but%20not%20any%20results.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnybody%20can%20help%3F%3C%2FP%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-47920%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-47920%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20gys%2C%3CBR%20%2F%3EI%20just%20apdate%20my%20firmware%20and%20problem%20solved%2C%20just%20try%20to%20do%20by%20the%20manual%20way%20by%20copying%20the%20update%20folder%20and%20start%20ur%20camera%20normally%2C%20and%20the%20karma%20will%20work%20normally%20you%20can%20give%20a%20try%20u%20will%20not%20lose%20any%20thing%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAll%20the%20Best%3CIMG%20class%3D%22emoticon%20emoticon-smileywink%22%20id%3D%22smileywink%22%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Fi%2Fsmilies%2F16x16_smiley-wink.png%22%20alt%3D%22Smiley%20Wink%22%20title%3D%22Smiley%20Wink%22%20%2F%3E%3C%2FP%3E%3CDIV%20class%3D%22lia-spoiler-container%22%3E%3CA%20class%3D%22lia-spoiler-link%22%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2F%23%22%20rel%3D%22noopener%20noreferrer%22%20target%3D%22_blank%22%3ESpoiler%3C%2FA%3E%3CNOSCRIPT%3E%3CDIV%20class%3D%22lia-spoiler-content%22%3E%26nbsp%3B%3C%2FDIV%3E%3CNOSCRIPT%3E%3CDIV%20class%3D%22lia-spoiler-noscript-content%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FNOSCRIPT%3E%3C%2FNOSCRIPT%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-257664%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-257664%22%20slang%3D%22en-US%22%3EExact%20same%20problem.%20What%20a%20piece%20of%20crap.%20Nice%20job%20GoPro.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-257749%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-257749%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F78983%22%20target%3D%22_blank%22%3E%40blairb3515%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20for%20any%20troubles%20caused.%3C%2FP%3E%0A%0A%3CP%3EPlease%20go%20over%20these%20troubleshooting%20steps%3A%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3E%3CSTRONG%3EDisassemble%3C%2FSTRONG%3E%26nbsp%3Bthe%20Karma%20Stabilizer%20from%20the%20Drone%20or%20the%20Grip%20(Take%20the%20camera%20out%20of%20the%20harness%2C%20harness%20off%20stabilizer%2C%20and%20stabilizer%20off%20handle%20or%20drone).%20Reassemble%20everything.%3C%2FLI%3E%0A%20%3CLI%3EEnsure%20the%20Karma%20Stabilizer%20is%20up%20to%20date.%20(attach%26nbsp%3Bto%20Karma%20Grip%20and%20connect%20to%20Quik%20for%20Desktop.%20Keep%20in%20mind%2C%20this%20is%20only%20for%20the%20stabilizer%20and%20not%20the%20Grip%20Handle)%3C%2FLI%3E%0A%20%3CLI%3ETry%20performing%20a%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-hard-reset-the-Karma-Grip%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EHard%20Reset%3C%2FA%3E%3CSTRONG%3E.%3C%2FSTRONG%3E%3C%2FLI%3E%0A%20%3CLI%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FCalibrating-the-Karma-Grip%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3ECalibrate%20%3C%2FA%3Ethe%20Karma%20grip.%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3EYou%20can%20also%20contact%20our%20Support%20Team%20for%20further%20assistance.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%20%26nbsp%3B%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-44130%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-44130%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F23629%22%20target%3D%22_blank%22%3E%40xerez%3C%2FA%3E%20-%20If%20the%20camera%20is%20not%20connecting%20to%20your%20Grip%20or%20to%20your%20Karma%20and%20you've%20updated%20the%20camera's%20firmware%20and%20tried%20reseating%20the%20camera%20in%20the%20harness%2C%20and%20reseating%20and%20relocking%20the%20stabilizer%20in%20the%20Grip%20and%20Karma%2C%20then%20the%20best%20option%20is%20to%20contact%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E.%20There%20may%20be%20some%20additional%20steps%20they%20can%20work%20through%20with%20you%2C%20or%20help%20get%20a%20replacement%20to%20you%20if%20they%20determine%20the%20units%20are%20defective%20in%20some%20way.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279905%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279905%22%20slang%3D%22en-US%22%3E%3CP%3Emine%20is%206.%20same%20problem%2C%20done%20everything.%20both%20firmware%20up%20to%20date.%20what%20a%20waste%20of%20money.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-68278%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-68278%22%20slang%3D%22en-US%22%3E%3CP%3EBe%20advised%20that%20today%20I%20have%20returned%20my%20Karma%20Drone%20(which%20includes%20the%20grip%20and%20Hero%205)%20to%20GoPro....%20It%20has%20simply%20been%20unreliable%20since%20I%20purchased%20it%20in%20September%20and%20as%20I%20wanted%20it%20for%20professional%20purposes%2C%20I%20had%20no%20choice%20but%20to%20return%20it.%26nbsp%3B%20When%20they%20iron%20the%20'bugs'%20out%20of%20it%2C%20I%20may%20revisit%20again%20in%20the%20future.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-279928%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-279928%22%20slang%3D%22en-US%22%3E%3CP%3EI%20bought%20a%20new%20cradle%20(Amazon%20%C2%A336)%20when%20my%205%20wouldn't%20work%20with%20the%20grip%20and%20it%20solved%20the%20problem%2C%3C%2FP%3E%3CP%3Enow%20have%20a%207%20on%20the%20grip%20and%20it%20still%20works.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-280830%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-280830%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F85514%22%20target%3D%22_blank%22%3E%40patrickp786%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20you%20are%20still%20getting%20the%20same%20errors%20after%20completing%20the%20suggested%20steps%2C%20please%20reach%20out%20to%20our%20Support%20Team%20to%20move%20forward%20with%20your%20concern.%3C%2FP%3E%0A%0A%3CP%3EThey%20are%20available%20by%20phone%20or%20chat.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3EPlease%20let%20them%20know%20of%20the%20steps%20taken.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-75119%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-75119%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20this%20issue%20and%20think%20I%20have%20solved%20it%20today.%20I%20reformatted%20the%20SD%20card%20and%20now%20it%20works%20fine.%20If%20you%20look%20this%20up%20on%20youtube%20it's%20a%20pretty%20simple%20process.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-56804%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-56804%22%20slang%3D%22en-US%22%3E%3CP%3EI%20got%20notice%20today%20for%20an%20update%20for%20my%20gopro%205.%20I%20had%20hoped%20maybe%20just%20maybe%20it%20would%20improve%20the%20Karma%20grip.%20Did%20the%20update.%2030%20minutes%20later%20still%20unable%20to%20get%20the%20grip%20to%20connect%20at%20all.%20Usually%20if%20I%20reset%20everything%2C%20format%20everything%20and%20charge%20everything%20I%20can%20get%20it%20working.%20Not%20sure%20if%20the%20update%20changed%20anything%20or%20it's%20just%20that%20the%20grip%20is%20such%20a%20horrible%20peace%20of%20crap%20that%20it%20won't%20work%20at%20all%20now.%20I'm%20thinking%20it%20might%20make%20a%20great%20pecan%20cracker%20or%20door%20stop.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-40524%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-40524%22%20slang%3D%22en-US%22%3E%3CP%3EI%20managed%20to%20(sort%20of)%20solve%20the%20issue%20by%20sending%20my%20GoPro%20back%20for%20a%20separate%26nbsp%3Bfault%20(it%20developed%20an%20issue%20whereby%20it%20kept%20turning%20itself%20on).%26nbsp%3BAlthough%20the%20original%20GoPro%20wouldn't%20work%20with%20either%20of%20the%20grips%20I%20had%2C%20the%20new%20one%20works%20perfectly.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20a%20second%20camera%20arriving%20today%20so%20we'll%20see%20if%20that%20works%20with%20the%20grip%20as%20well.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57255%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57255%22%20slang%3D%22en-US%22%3EUpdate%3A%20After%20a%20month%20it%20went%20back%20to%20being%20a%20lemon.%20Its%20been%20laying%20useless%20around%20my%20house.%20I%20want%20a%20refund.%20I%20totally%20expected%20the%20issue%20to%20be%20solved%20by%20now!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-40560%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-40560%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20just%20updated%20my%20Hero%205%20to%20the%20latest%20Firmware%20%F0%9F%98%B3%3C%2FP%3E%3CP%3E%3CSPAN%3EHERO5%20Black%20update%20v02.00%20%7C%20April%205%2C%202017%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EAnd%20my%20Karma%20Grip%20is%20working%3F%3F%3F%3F%3F%3F%3F%3F%20not%20sure%20for%20how%20long%20but%20I'll%20keep%20testing%20it..............%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-42398%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-42398%22%20slang%3D%22en-US%22%3E%3CP%3ENope%2C%20still%20not%20working%20for%20me%20with%20Hero%205%20Black%202.0%20firmware%20and%20Karma%20Grip%201.5%20firmware%20(I%20think%3F%20After%20installing%20the%20update%2C%20it%20still%20says%26nbsp%3B01.01.01).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20update%20did%20seem%20to%20fix%20the%20stabilization%20for%20me%20though%3B%20it%20did%20a%20really%20good%20job%26nbsp%3Bholding%20the%20inactive%20camera%20at%20a%20level%20attitude%26nbsp%3Btoday.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-44147%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-44147%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20Jeff%2C%20I%20did%20all%20of%20the%20above%20and%20contacted%20the%20support%20team.%20They%20were%20of%20now%20help%20and%20didn't%20even%20offer%20any%20other%20solutions.%20I%20returned%20my%20Karma%20for%20a%20refund.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-326219%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-326219%22%20slang%3D%22en-US%22%3E%3CP%3EI%20did%20a%20manual%20update%20on%20my%20hero%205%20even%20though%20its%20up-to-date.%20I%20decided%20to%20run%20it%20manually%20this%20time%20and%20it%20worked.%20the%20karma%20grip%20turns%20on%20the%20hero%205%20now.%20able%20to%20change%20mode%2C%20record%2C%20switch%20on%20and%20off.%20So%20maybe%20you%20would%20want%20to%20try%20manually%20updating%20the%20camera.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-66232%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-66232%22%20slang%3D%22en-US%22%3E%3CP%3EI%20tray%202%20times%20they%20usless%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-63914%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-63914%22%20slang%3D%22en-US%22%3E%3CP%3ESadly%20I%20am%20suffering%20this%20problem%20too...%20I%20purchased%20the%20Karma%20Drone%20pack%20with%20Hero%205%20this%20month%20and%20was%20looking%20forward%20to%20a%20system%20which%20would%20work%20for%20me.%26nbsp%3B%20I%20am%20a%20journalist%20and%20marketer%20and%20looked%20forward%20to%20using%20the%20Karma%20Drone%20propfessionally%2C%20with%20the%20bonus%20of%20using%20the%20Karma%20Grip%20as%20a%20'steadicam'%20both%20for%20video%20and%20stills%20images.%26nbsp%3B%20%3CU%3EBUT%20I%20have%20not%20been%20able%20to%20'fly'%20my%20Karma%20drone%20so%20far%2C%20as%20nothing%20will%20connect%20with%20the%20Hero%205.%26nbsp%3B%3C%2FU%3E%20My%20Karma%20Controller%20says%20'camera%20not%20connected'.%26nbsp%3B%20I%20cannot%20see%20camera%20images%20on%20the%20Controller%2C%20so%20I%20cannot%20even%20think%20of%20flying%20the%20Drone%20-%20and%2C%20further%2C%20the%20Grip%20does%20not%20'talk'%20to%20(or%20allow%20me%20to%20operate)%20the%20camera%20using%20the%20Karma%20Grip%20buttons.%20Note%3A%20I%20have%20upgraded%20software%20and%20have%20done%20everything%20GoPro%20has%20recommended%20(and%20have%20used%20the%20suggested%20fixes%20on%20this%20forum)%20and%20nothing%20has%20worked.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20in%20Australia%20and%20must%20say%20that%20the%20GoPro%20Hotline%20here%20is%20very%20good....I%20have%20had%20no%20problems%20connecting%20with%20a%20consultant%2C%20within%20minutes%20-%20and%20I%20have%20had%20a%20sympathetic%20hearing%20from%20call-centre%20staff.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20certain%2C%20for%20the%20moment%20at%20least%2C%20that%20the%20Drone%20will%20work%20--%20but%20will%20not%20make%20it%20'fly'%20until%20the%20camera%20and%20gimbal%20'talk'%20with%20each%20other%20--%20how%20else%20can%20I%20see%20where%20I%20am%20flying%3F%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFurther%20I%20have%20registered%20with%20the%20Commonwealth%20Aviation%20Safety%20Authority%20(CASA)%20as%20a%20responsible%20drone%20operator%20and%20I%20cannot%20and%20will%20not%20use%20a%20drone%20which%20is%20not%20'fit%20for%20purpose'.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESO%20have%20told%20Go%20Pro%20that%20I%20wish%20to%20send%20back%20the%20Hero%205%20and%20the%20Karma%20Grip%20for%20replacement.%26nbsp%3B%20Clearly%20they%20are%20not%20talking%20to%20each%20other%20despite%20my%20diligent%20efforts%20to%20make%20them%20'handshake'.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EFurther%20I%20have%20told%20GoPro%2C%20on%20the%20basis%20of%20their%20replacement%20of%20the%20TWO%20units%2C%20that%20THEY%20must%20ensure%20the%20Cam%20and%20Grip%20are%20talking%20to%20each%20other%2C%20AND%20all%20software%20related%20to%20the%20two%20units%20is%20up-to-date%20BEFORE%20they%20send%20them%20back%20to%20me....%26nbsp%3B%20This%20is%20cleary%20in%20their%20interests%20as%20they%20can%20assure%20me%20that%20everything%20is%20working%20BEFORE%20I%20get%20the%20replacment%20units.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20makes%20sense%20doesn't%20it%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3E%3CSTRONG%3EWe'll%20see%20what%20happens!!!!%3C%2FSTRONG%3E%3C%2FEM%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20waiting%20to%20hear%20back%20from%20them.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBut%20at%20this%20point%2C%20sadly%2C%20I%20am%20seriously%20contemplating%20the%20return%20of%20my%20purchase%20(some%20%24AD1800%2C%20including%20spare%20blades%20and%20spare%20battery%20etc)%20and%20seeking%20a%20full%20refund.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20don't%20want%20to%20do%20that%20because%20I%20love%20the%20theory%20of%20the%20Karma%20Drone%20Combo%20unit....but%20if%20it's%20NOT%20RELIABLE%20than%20I%20can't%20use%20it%20as%20a%20'value%20add'%20to%20my%20professional%20activities.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CEM%3E%3CSTRONG%3EPLEASE%20Go%20Pro%2C%20replace%20my%20Grip%20and%20Camera%20and%20make%20it%20work.%26nbsp%3B%3C%2FSTRONG%3E%20%3C%2FEM%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-64054%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-64054%22%20slang%3D%22en-US%22%3E%3CP%3EFinally%20my%20problem%26nbsp%3Bseems%20to%20be%26nbsp%3Bsolved%20but%20only%20after%20replacing%20Karma%20Grip%20with%20a%20new%20one.%20The%20replacement%20took%20place%20free%20of%20charge%2C%20including%20the%20couriers%20that%20took%20the%20old%20one%20and%20delivered%20to%20me%20the%20new%20one.%20It%20took%20about%20two%20weeks%20to%20return%20to%20me%20and%20of%20course%20I%20am%20feeling%20much%20better%20now%2C%20knowing%20that%20the%20new%2C%20or%20repaired%20grip%2C%20is%20working%20in%20good%20order.%20It%20is%20operating%20well%20now%20for%20about%2020%20days%20and%20I%20hope%20it%20will%20remain%20like%20that.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65561%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65561%22%20slang%3D%22en-US%22%3ESame!!!!!%20Soo%20dissapointing%20why%20haven't%20they%20solved%20this!!%20I%20find%20this%20misleading%20on%20gopro's%20behalf%20as%20they%20advertise%20this%20product%20with%20it%20which%20is%20misleading%20to%20the%20customer%2C%20this%20is%20illegal!!!Returning%20mine%20tomorrow!%20!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-65563%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-65563%22%20slang%3D%22en-US%22%3E%3CP%3EJust%20to%20advise%20that%20connectivity%20issues%20may%20result%20from%20a%20faulty%20'cage'%20or%20'harness'%20(the%20thing%20that%20holds%20the%20camera%20on%20the%20gimbal).%26nbsp%3B%20After%20much%20discussion%20with%20GoPro%20Support%20Sydney%20(they%20were%20very%20helpful)%20GoPro%20sent%20me%20another%20'cage'%20(with%20special%20'hex'%20screwdriver)%20-%20and%20I%20replaced%20the%20cage%20--%20everything%20now%20working%20fine!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41352%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41352%22%20slang%3D%22en-US%22%3E%3CP%3ESame%20problem%2C%20Karma%20grip%20does%20not%20connect%20to%20the%20hero%205.%20GoPro%20tech%20team%20was%20no%20help%20on%20chat%2C%20said%20they%20would%20e-mail%20me%20in%2024%20hours%2C%20waited%204%20days%20and%20heard%20nothing%20back.%20Called%20their%20tech%20team%2C%20no%20help%2C%20acted%20like%20it%20was%20an%20isolated%20problem.%20I%20am%20sending%20back%20but%20still%20waiting%20for%20my%20shipping%20label.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-41554%22%20slang%3D%22en-US%22%3ERe%3A%20no%20connection%20between%20hero%205%20and%20karma%20grip%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-41554%22%20slang%3D%22en-US%22%3E%3CP%3ETO%20GOPRO%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhy%20don't%20you%20just%20recall%20all%20your%20karma%20grip%3F%20seems%20like%20everyone's%20having%20an%20issue.%20This%20is%20a%20complete%20waste%20of%20money.%20So%20disappointing.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Re: no connection between hero 5 and karma grip

I have the same problem.  Frustrating.  Called tech support.  3 hour hold time.  Arghhh!!!  Looks like lots of people struggling with this expensive equipment that doesn't work.  Step it up GoPro.


@jimzr wrote:

My GoPro Hero 5 cannot be connected with the Karma Grip. Karma Grip powers on normally, however the camera does not power on together, I am powering on my camera manually as it is attached to the grip, I can operate it through the smart remote or my phone app, but cannot be operated with the Grip's Buttons.

 

I have tried the 60 seconds method, I tried the manual update on my camera, I tried the calibration on the Gimbal but not any results.

 

Anybody can help?


 

Tourist
Posts: 2

Re: no connection between hero 5 and karma grip

Hi all,

 

Just bought my first GoPro last week.

 

Took it to London for a few days of filming this weekend, to figure out how to use it, and on day three, it started comming up with what I now know is this issue. It was intermittent at first, but now it's stuck constantly.

 

I  tried all the resets I could, and have just tried formatting the memory card from the camera. This seems to have worked for me, but is obviously very annoying.

 

It's a 64GB Sandisk extreme card. There were 264 files on there (lots of short >10 second clips) totalling 12.1GB.

 

I am very very disapointed to have invested so heavily last week (GoPro hero 5 black, underwater housing, Supercharger, dual battery charger, memory card, floaty grip, 20,000ma Anker power pack, Karma grip) in anticipation of my holiday to Malaysia next week, only to find that there is this issue with the grips, that has been going on for months, and seems to have no official fix, or word from GoPro. It looks to me as though GoPro are effectivley, knowingly selling a defective product at this point.

 

As I won't be able to take my laptop away, to get footage off my SD card, my only course of action right now is to ensure I take multiple SD cards - many more than I would normally expect to need, so that when the issue pops up, I can change cards.

 

Really not happy.

 

If these issues continue through, and after my holiday, I will be returning the product for a refund, which is a real shame, as when it was working, I was really really happy with it, and was learning to get some great footage with it.

 

I bought the Karma Grip  through Amazon, and I note now, that on Amazon, it states that "a newer version of this product is available". What's that all about? What is the difference? Is this a new model that will fix the problems? I am tempted to send this one back right away for a refund, and order the new one, but don't want to risk not getting it before Friday. What's everone's thoughts? DOes the new model fix the issue?

 

Can anyone from GoPro chime in on this and confirm that the new model will fix the issues? And, if now, then why in the heck is it still on sale?

 

Sorry for the ranty first post eveyone - I am just a little frustrated and disapointed after spending what is, for me, a significant amount of money.

Highlighted
Hiker
Posts: 44

Re: no connection between hero 5 and karma grip


@techsteve wrote:

 

 It's a 64GB Sandisk extreme card. There were 264 files on there (lots of short >10 second clips) totalling 12.1GB.

 


The large number of files is the only problem. Manufacturer and size of the used microSDXC doesn't matter. I've doublechecked that already and described that issue in this topic but didn't get any reaction from GoPro.
I'm convinced that everyone will run into that issue. But unfortunately there are only a few people who noticed that because only a few people will keep such a large number of files stored on their used microSDXC's.
In my opinion this is obviously a bug in the firmware of the Karma Grip (beside a few other annoying bugs).

Sightseer
Posts: 1

Re: no connection between hero 5 and karma grip

I am having the same issue lately. It took quite some time to connect and when I press the record button, my hero 5 does not record.

Before I updated to this latest version, the problem was only connection. Now it does not sync with my hero 5.

Tourist
Posts: 2

Re: no connection between hero 5 and karma grip

Hitnan,

Thanks for that. It definitely seems to be an issue related to the number of files on the card. It's happened the same way on there separate cards now.

I'm really angry. I bought the camera and grip to take on holiday to Malaysia with me. I don't have a way on holiday of clearing the files from the cards to reuse them, so I'm currently upto 3 cards that are now "full" even though they're at less than half capacity, and I've just had too buy two more here in Singapore to get me through the rest of my holiday.

This has added significant cost onto my gopro setup and has made me incredibly angry.

Why is there no response from gopro on this issue? It looks to have been going for ages now.

Does the new version of the grip, or the new firmware fix this?

If I can't get a resolution I'll have little choice but tho return the equipment as faulty and claim a refund on it. Which is really annoying, as I'll then be stuck with an endless amount of memory cards I'll not need.

That there has been no response from gopro on this is very very disappointing.

I'd really love to know if the new firmware fixes the issue (and if not, why not? ) or if the newer version of the grip available on Amazon fixes the issue - if it doesn't, then gopro are in really shady territory as they are knowingly selling a faulty product.

Tourist
Posts: 2

Re: no connection between hero 5 and karma grip

Had the same issue as everyone here.  As soon as I updated to v 1.51 no connection between Karma Grip and Hero5.  Same with Karma Drone, however I can get the drone to work eventually by turning drone on... stablizer... er stablizes but does not turn on Hero5 (just like Grip).  Then I manually turn on Hero 5 by pressing power button, wait for Hero5 to turn on.  Then turn off Drone.  Turn on Drone, wait about 3 minutes until drone power light blinks green and stays green... then boom, it works, can fly and record.  If I put he stablizer back into grip, same issue again and have to do this "workaround" with the drone.

 

Either way GoPro clearly messed up the grip,stablizer with the latest update... so wheres the fix, aka new update GoPro?

 

I called "Care" haha, and they instantely said they will replace the stablizer (known issue?) however, the nice Indian lady said they are out of stock (KNOWN ISSUE!?) so they can replace the Karma Grip instead becuase they are in stock and come with the stabilzer.  Unfortunately GoPro's wonderful policy requires me/us to send in the faulty equipment first, before they send out the replacement... guess they never heard of the industry leader Amazon's policy... send me the replacement and i will send you the POS back in the same box.

 

Whatever, had to vent my frustrations here, thanks for reading... if you did and hopefully this helps or further confirms you have a very expensive grippy brick in your hands.

Hiker
Posts: 44

Re: no connection between hero 5 and karma grip

[ Edited ]

@techsteve wrote:
[...] It definitely seems to be an issue related to the number of files on the card. It's happened the same way on there separate cards now [...]

Right. As I already said: Manufacturer and size of the card doesn't matter. With more than 250 clips on it the grip won't be able to handle that. Thus you won't be able to record anymore until you've changed the card inside the camera.

@techsteve wrote:
[...] I don't have a way on holiday of clearing the files from the cards to reuse them, so I'm currently upto 3 cards that are now "full" even though they're at less than half capacity, and I've just had too buy two more here in Singapore to get me through the rest of my holiday. This has added significant cost onto my gopro setup [...]

Exactly the same thing happened to me traveling through a round trip on the Balearic Islands during my holidays for 3 weeks.

Took 3 cards with me: 1x 64 GB, 1x 128 GB, 1x 256 GB.

The ones with 128 GB and 256 GB appeared completely useless after having more than 250 clips on it although only about 70 GB of space has been used on each one.

Had to buy 2x 64 GB on the Balearic Islands and took me a whole day to find a local dealer in the outback of the smaller isle! What a waste of time and money!

Nobody has got the chance to upload hundreds of gigabytes in a cloud or whereever in order to clear some cards completely during your holidays!

And now: What should I do with the useless large cards I bought before going on my holidays?!

@techsteve wrote:
[...] Why is there no response from gopro on this issue? It looks to have been going for ages now. [...] That there has been no response from gopro on this is very very disappointing [...]

Unfortunately you should get used to the fact that GoPro NEVER respones on things like that.

If you expected to get some helpful informations in here you should know that responses from GoPro always can be compared to nothing more than first level support.

@techsteve wrote:
[...] Does the new version of the grip, or the new firmware fix this? I'd really love to know if the new firmware fixes the issue (and if not, why not? ) or if the newer version of the grip available on Amazon fixes the issue [...]

The so-called "new" grip seems to be exactly the same like the "old" grip. Only exception: The "new" grip hasn't got the case included anymore. Thus the only really new thing is that the price increased and nothing else as long as GoPro isn't able to tell anybody what the differences really are.

I've got only the "old" version of the grip with the new firmware installed but haven't tested yet, whether the new firmware fixed this issue or not. But it should be quite easy to find out: Just copy let's say 260 GoPro clips from your HDD to your card, put the card in your camera, mount the camera to your grip, switch the grip on and have a look what'll happen... I guess: Nothing new... But as I said: I haven't tried it yet.

Tourist
Posts: 10

Re: no connection between hero 5 and karma grip

IMHO it has nothing to do with the number of files on the card. I delete all files everytime I upload so my cards (all of them) are empty all the time and the issue still exist. IMHO the problem is with the software on the gopro itself. With every gopro update the problem has gotten worse until now it is almost impossible to ever get the gopro to operate through the Karma grip. I love the camera but the combonation of grip and camera are worthless.