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Tourist
Posts: 2

no battery sign

[ New ]

Hi, our gopro 7 keeps showing no battery, I did some workaround like manual update and camera reset but did not help. I need some assistance please

GoPro
Posts: 12,888

Re: no battery sign

[ New ]

@rieneilc6, just to check, are you using the GoPro battery that camera with your camera? If available, do you get the same results with a secondary/extra GoPro battery?

If the issue persists, our Support team will be able to assist you further in resolving this. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives.

Tourist
Posts: 2

Re: no battery sign

[ New ]

Hi, Yes it was the same result for the secondary battery.

GoPro
Posts: 12,888

Re: no battery sign

[ New ]

@rieneilc6, please reach out to GoPro customer support at gopro.com/help/ContactUs so we can assist you further on this.