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Sightseer
Posts: 1

no battery heroblack 7

[ New ]

Hello, 

I own a hero black 7 since 6 months. When not using the camera, i remove the battery. I notice this issue since i bought the camera

Question: why is it, when i put the battery back, it display 'No Battery' icon, and it freezes. Same issue persists even when i remove the battery immediately and put it back on again.

The turn around solution: I must put the battery quickly and put the camera on charge quickly.

 

THIS IS NOT THE NORMAL.

 

Do you have a solution for this?

 

Regards

 

 

GoPro
Posts: 24,495

Re: no battery heroblack 7

[ New ]

Hi @foggyrange65237

 

Sorry for any troubles caused.

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

 

Thanks!

Ej