no audio

[superpike7016]

can someone please help me.  i have a gopro hero 5 black which is barely new.  it does not have audio even if i reset to factior already.  it used to be intermittent but now, no audio at all

[danielr15]

No audio recorded or played back when viewed on the camera?

[fishycomics]

Asalways we luv guessing..

 If he set to factory rest the Audio playback would be  the Norm.  If he or she viewed  from a driver   then he or she may have a puter issue,   so I wonder what info we need to ask in order to know more?

[superpike7016]

No audio using the camera and no audio for playback sir

[superpike7016]

Forgive my ignorance but what is a puter issue sir?

[danielr15]

"puter" is just Fish's way of saying computer.

To be clear, you are not getting audio playback when watching your videos on your computer?

If it's just during playback on the camera, try swiping up while the video is set to play. The volume bar will come up. Confirm that it is turned up and not muted.

If you are not getting audio in videos played back on your computer, upload to YouTube or Vimeo to verify its not your computer. If not, be sure you are using one of these SD cards https://gopro.com/help/articles/Block/microSD-Card-Considerations

Try a different card from the list to verify the issue isn't coming from your card.

On your computer, format the SD card and download/extract the manual update. https://gopro.com/update/hero5
Place the UPDATE folder (not UPDATE.Zip) on the SD card and install on your camera.

If that doesn't work, contact the GoPro Support Team https://gopro.com/help/PKBContactus

[fishycomics]

Do not apply any pressure to  where  the speaker lies that is where the rubber membrain  really takes a lot of the sound away.    But I get to gopro. work with them to get you one that works. good luck..

Google Puter and you will see it is a short cut for Computer.  so  what Daniel said is not so right Lol

[danielr15]

How about, "Puter" is a 1990's informal, rarely used, outdated, and unnecessary shortening of the word Computer. Also known as, "Fish's way of saying computer".