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Sightseer
Posts: 3

no audio from built-in microphones on hero7

Hello..

 

I have a new Hero7.  Video works great.  But I can't get any audio from the internal mics.  No audio track records.

In input/output - the audio is marked N/A and can't be changed.

Please tell me what I can do?

 

Thank you!

 

Bob Tarlau

bob.tarlau@gmail.com

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GoPro
Posts: 6,802

Re: no audio from built-in microphones on hero7

@sunnyhike31802, just to clarify, do you have the Pro 3.5mm Mic Adapter attached to the camera?

If this isn't the case, reinstalling the firmware update of the camera can also help correct any errors with the current software installation. Follow the Manual Update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229 

 
Additionally, performing a factory reset in the camera may help. 
 
Let us know how it goes. 

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Sightseer
Posts: 3

Re: no audio from built-in microphones on hero7

I have the problem resolved.  Camera was recording sound after all.  It was an exporting issue that I've fixed.  All is well now.  Thank you for the rapid response.  I'm impressed by that.

Bob Tarlau

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GoPro
Posts: 6,802

Re: no audio from built-in microphones on hero7

@sunnyhike31802, glad to hear that. Feel free to post back if anything else comes up. Stay stoked, and have fun capturing moments using your GoPro!